Supporting Vulnerable Customers reviews

4.9 (374 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Thoroughly engaging training, Professional delivery. Very highly recommended

Lisa W · 21 Jul 2023
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Response: Thank you for taking the time to leave such positive feedback Lisa and for your recommendation. I am so glad you found the course engaging.

The course content was relevant to topic. Helen was very knowledgeable and patient, affording everyone the time to talk. It was helpful to hear the challenges that other teams face and how they address them. I also enjoyed the time where we broke off into smaller groups

Lesley M · 19 Jul 2023
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Response: Lesley, thank you for leaving such positive feedback. I'm really pleased you found the content and format of the course helpful.

very useful session with some great tools on how to support vulnerable customers

Charlie B · 11 Jul 2023
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Response: Charlie, thank you very much for your positive comments. I am pleased you enjoyed the session and found the tools provided useful.

Helen was great and informative and interacted with the group displaying great knowledge and practices which can be used in our sector of work

Reggie R · 09 Jul 2023
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Response: Thank you for taking time to leave feedback, Reggie. I am so pleased you found the course informative.

Very informative and helped me to reflect on myslef and how I could do better for my customers and colleagues alike.

Asif H · 08 Jul 2023
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Response: Thank you for taking time to leave feedback Asif, I really appreciate your comments and am glad you found the course informative.

great session, thank you so much for the resources and the detailed information! very helpful :)

Saba R · 07 Jul 2023
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Response: Thank for very much for taking the time to leave feedback, Saba. I am very glad you enjoyed the session and found the information helpful.

The course was engaging and educational. You could tell that Helen had a real passion for what she taught.

Joshua G · 07 Jul 2023
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Response: Joshua, thank you very much for your feedback, I am so glad you found the course engaging and educational.

Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!

Saffron C · 07 Jul 2023
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Response: Saffron, thank you for your kind comments. I am so pleased you feel that you learnt a lot from the course.

Very in-depth course and I feel confident in the support we can offer to our customers based on the knowledge learned today. Great training and would definitely recommend.

Vanessa L · 07 Jul 2023
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Response: Vanessa, thank you very much for your feedback and recommendation, it is much appreciated.

Very passionate delivery of a very important subject. Kept the course engaging and interesting throughout.

scott M · 07 Jul 2023
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Response: Scott, thank you for taking the time to leave feedback. I am so glad you found the course engaging and interesting.