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Supporting Vulnerable Customers Reviews
Carolyn M, 01 Jun 2021
Helen came across very well she comes across passionate about the subject using her own life experiences to show how much it can effect people. Helen answered any questions clearly adding full explanations and offered her assistance if required in the future.Response : Thank you Carolyn for the feedback. It's always good to hear that my passion and experience helps to reinforce the importance of supporting people when they're vulnerable. Thank you for attending the course and participating in the discussions and activities.
Haydn S, 01 Jun 2021
Great day! the content was very helpful.Response : Haydn, thank you for your feedback and great to hear you found the course helpful.
Beth D, 28 May 2021
Brilliant course, learnt a lot more than I expected and I will definitely utilise my new knowledge and skills both in my job role and in social situations in general. The course was engaging and I remained interested and focused throughout the day due to the different activities and level of interactivity. Thanks again Helen.Response : You're very welcome Becky and thank you for your kind comments. I'm delighted to hear that you enjoyed the course and took so much away from it.
Amy W, 28 May 2021
Helen was absolutely amazing, she put us all at ease and made sure everyone got their chance to speak and engage in any team discussions. She clearly has lots of knowledge and has given me so much more insight now into customers and also vulnerability in my day to day life. I really enjoyed it and would 10/10 recommend. Thank you Helen!Response : Thank you Amy for your lovely feedback and for your participation in the discussions and activities. It's great to hear that you enjoyed the course and have gained more insight and knowledge on supporting vulnerable customers.
Philippa W, 28 May 2021
The training was very insightful and varied. It kept everybody engaged and was very interactive.Response : Thank you Philippa for your feedback. It's great to hear you enjoyed the course and found it insightful. Thanks too for your participation in the discussions.
Charlotte K, 27 May 2021
Really beneficialResponse : Thanks Charlotte. I'm pleased to hear you found the course so beneficial. Thank you for attending and your participation in the discussions.
Julie S, 26 May 2021
I thoroughly enjoyed the course today and would highly recommend it. I have picked up some really good tips on how to identify a vulnerable customer and their needs. thank youResponse : Thank you Julie for your comments and I'm pleased to hear that you have taken away some really good tips to help you identify and support your vulnerable customers.
Rob B, 26 May 2021
Excellent course with lots of participation for everyone involved.Response : Rob, thanks for your feedback and delighted to hear you enjoyed the course and found it interactive.
Jonathan D, 26 May 2021
Thank you so much. The training was well led, very engaging and gave me a much better understanding of vulnerable customers.Response : You're very welcome Jonathan and thank you for your feedback. I'm pleased to hear that you found the course engaging and you now have a better understanding of customers who may be vulnerable.
jordan b, 26 May 2021
Helen was brilliant in the way she presented it and the examples she used. I really really enjoyed the course and it was good to have an open discussion on vulnerability and put my ideas forward aswell as hearing others.Response : Thank you Jordan for your lovely comments. As a trainer it's always encouraging to hear you enjoyed the course and discussions. Thank you for all your participation.