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Supporting Vulnerable Customers Reviews

sharron a, 06 Jul 2023

very interesting
Response : Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.

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martin C, 13 Jun 2023

The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.
Response : Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.

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maria C, 07 Jun 2023

The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.
Response : Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.

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lizette t, 05 May 2023

This was all information I already knew.
Response : Lizette, thank you for taking the time to leave feedback, it is much appreciated.

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melissa h, 04 May 2023

It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response : Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.

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Nadia G, 04 May 2023

It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response : Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.

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Jess M, 03 May 2023

Really helpful for professional and personal life, thank you!
Response : Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.

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Ferhan A, 03 May 2023

Thanks!
Response : Thank you for taking the time to leave feedback, Ferhan.

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Mohamed G, 03 May 2023

Helen was a great trainer, providing lots of great insight
Response : Thank you for your positive feedback, I am pleased the course provided valuable insight.

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Callum H, 31 Mar 2023

Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!
Response : Callum, thanks for taking the time to leave feedback and I'm pleased you found the course thought-provoking and helpful.

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