Sort by:
Supporting Vulnerable Customers Reviews
Sophie F, 26 Oct 2023
Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)Response : Sophie, thank you for your positive and detailed feedback. I am so glad you found the course informative and thought provoking and that you've been able to implement the tools during your day - that's great to hear.
Tracy R, 14 Oct 2023
Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.Response : Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.
marni p, 12 Oct 2023
Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.Response : Marni, thank you for taking the time to leave such positive feedback. I am so glad you enjoyed the course.
Julie H, 11 Oct 2023
Great session, thank youResponse : Thank you for your positive feedback Julie, it is much appreciated.
C J, 09 Oct 2023
This was a very well put together course which was also very interesting.Response : Thank you for taking the time to leave feedback, Carol. I am pleased you found the course interesting and well put together.
Steve G, 13 Sep 2023
Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.Response : Steve, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and engaging and that it helped to boost your confidence.
Maia T, 13 Sep 2023
The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!Response : Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.
Phoebe G, 07 Sep 2023
It was very informative! I feel more confident in speaking with customers who may be showing signs of or experiencing vulnerability. I also feel a lot more confident in knowing what to do with the information that the customers provide me and know where to signpost them if necessary. Helen answered any queries I had and I would recommend her to anyone!Response : Thank you for your detailed and positive feedback Phoebe, it is much appreciated. I am very pleased that you feel more confident in speaking with vulnerable customers and with where to signpost if necessary.
Lauren N, 07 Sep 2023
The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank youResponse : Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.
Holly D, 07 Sep 2023
Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.Response : Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.