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Supporting Vulnerable Customers Reviews
Holly D, 07 Sep 2023
Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.Response : Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.
jess s, 07 Sep 2023
Gained a lot of knowledge from this. happy to have done it with Helen who was so lovely. Thanks again.Response : Jess, thank you for your kind comments. I am so pleased you gained a lot of knowledge from the course.
Lisa E, 26 Aug 2023
worthy, useful and very informativeResponse : Lisa, thank you for taking the time to leave such positive feedback. I am so pleased you found the course useful and informative.
Heather K, 11 Aug 2023
Helen, provided lots of information that helped give me more confidence in dealing with these conversations and the logging of the cases and what things we should be looking out for.Response : Thank you for taking the time to leave such positive feedback Heather. I am so pleased you feel more confident in dealing with vulnerable customer conversations and what to look out for.
Alicia F, 10 Aug 2023
Very engaging and good knowledge.Response : Thank you for taking the time to leave feedback Alicia, it is much appreciated. I am glad you found the course engaging.
C J, 02 Aug 2023
Helen's passion was infectious, and the course was a much-needed reminder that the customer is at the heart of what we do.Response : Courtney, thank you for your lovely feedback, I am so pleased you found the course helpful.
Grace M, 28 Jul 2023
I felt the training was brilliant. Not only did the training address all key elements on how to clearly process of identifying, processing and actioning results for vulnerable customers. Helen is clearly passionate about what she is training others in, her delivery was excellent. She came into the session with a clear training programme but also made time and ensured all of our questions were answered how we wanted them to be. I loved the training and would recommend Helen to any business.Response : Thank you for your positive and detailed feedback Grace. I am so pleased you enjoyed the training and your recommendation is much appreciated.
Alan B, 27 Jul 2023
Really good course and it was heartening to realise we already implemented many of the techniques in support of vulnerable people.Response : Thank you for taking the time to leave feedback Alan, I am glad you enjoyed the course and that it confirmed you are already using many of the techniques mentioned.
Rachael L, 27 Jul 2023
The course was incredibly well designed and presented. It was emotionally engaging which helped really hit home that this course is representing all people with vulnerabilities across a wide spectrum. The resources provided compliment the course and will form part of an essential took kit to move forward with, applicable not only within our working roles as well as our personal lives.Response : Rachael, I really appreciate you taking the time to leave such positive feedback. I am pleased you found the course engaging and helpful for both work and personal life. Thank you.
Lisa P, 27 Jul 2023
I have a great deal of experience dealing with vulnerable customers, but in a face to face environment. I was interested to see, how the event would equip me, with the skills to identify and address vulnerabilities over the telephone, and via e-mail - which is how much of my day to day communications are carried out. I feel the event helped me to do this, and I now feel more confident. Helen was very engaging and passionate about coaching, and the subject matter. So much so that I listened to one of her podcasts during our lunch break, on the day. I would recommend that my colleagues attend the event, and the wider business. Thank you.Response : Lisa, thank you for your lovely feedback, it is much appreciated. I am so pleased you feel more confident after the course.