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Supporting Vulnerable Customers Reviews
Abigail H, 26 Oct 2023
The whole course was well delivered and Helen was engaging throughout. You could tell she has a real understanding of the area and this no doubt strengthened the way the material landed. The course was interactive and Helen never dismissed any answers. The tools provided were great and I feel much more confident dealing with vulnerable customers. Thank you.Response : Abigail, thank you for taking the time to leave feedback and for your lovely, positive comments. I am so glad you enjoyed the course and feel more confident dealing with vulnerable customers.
Sophie F, 26 Oct 2023
Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)Response : Sophie, thank you for your positive and detailed feedback. I am so glad you found the course informative and thought provoking and that you've been able to implement the tools during your day - that's great to hear.
Tracy R, 14 Oct 2023
Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.Response : Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.
marni p, 12 Oct 2023
Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.Response : Marni, thank you for taking the time to leave such positive feedback. I am so glad you enjoyed the course.
Julie H, 11 Oct 2023
Great session, thank youResponse : Thank you for your positive feedback Julie, it is much appreciated.
C J, 09 Oct 2023
This was a very well put together course which was also very interesting.Response : Thank you for taking the time to leave feedback, Carol. I am pleased you found the course interesting and well put together.
Steve G, 13 Sep 2023
Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.Response : Steve, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and engaging and that it helped to boost your confidence.
Maia T, 13 Sep 2023
The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!Response : Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.
Phoebe G, 07 Sep 2023
It was very informative! I feel more confident in speaking with customers who may be showing signs of or experiencing vulnerability. I also feel a lot more confident in knowing what to do with the information that the customers provide me and know where to signpost them if necessary. Helen answered any queries I had and I would recommend her to anyone!Response : Thank you for your detailed and positive feedback Phoebe, it is much appreciated. I am very pleased that you feel more confident in speaking with vulnerable customers and with where to signpost if necessary.
Lauren N, 07 Sep 2023
The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank youResponse : Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.