Louise A, 02 May 2024
Helen was brilliant and really engaging, a thoroughly enjoyable courseResponse : Thank you for your positive feedback and kind comments, Louise. I am so glad you enjoyed the course.
Fiona K, 02 May 2024
Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!Response : Fiona, thank you for your positive and detailed feedback. I am so pleased you feel that you have learnt a lot from the session.
Skye S, 02 May 2024
Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)Response : Skye, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you found it useful and enjoyable and thank you for the recommendation.
Sarah W, 18 Apr 2024
Helen was really engaging and knowledgable, making the subject relevant and informative. I learnt so many valuable skills and tools to help our vulnerable customers. These customers are not just a tick box exercise, we must prioritise their emotional needs and focus on establishing what information is relevant in order we can support the customer. Thank you Helen, the best training I've had in a long while :)Response : Sarah, thank you for taking the time to leave such positive and detailed feedback and for your kind words. I am so pleased you enjoyed the training and gained valuable skills and tools to help support vulnerable customers.
Lorna P, 17 Apr 2024
Very engaging and interesting course. I enjoyed the breakout rooms to discuss options with peers, very beneficial and I will take a lot of information away from this course.Response : Thank you for your positive feedback Lorna. I am glad you enjoyed the breakout rooms and took lots of information away from our course.
Moira M, 16 Apr 2024
I will commit to properly identifying vulnerable people and to improve my communication based on the helpful information provided by this course.Response : Moira, thank you for your positive feedback and commitment to the training. I am glad you found the course helpful.
Shin P, 16 Apr 2024
through this session, I can easily identify customers who are potentially vulnerable. I will be more extra careful in handling this type of customer and do not assume in any situation. Thanks Helen and Jasbinder!Response : Shin, Thank you for your positive feedback. We are glad you found the session useful.
Catherine E, 16 Apr 2024
very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learningsResponse : Thank you for your positive feedback, Catherine, I am glad you found the course helpful.
Katie H, 16 Apr 2024
Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!Response : Katie, thank you for your positive, detailed feedback and kind words. I am so pleased you feel better equipped to help customers following our course.
Martin L, 29 Feb 2024
Engaging and enjoyable day- course tailored to reflect the group involved and help in my role. Useful tips to manage vunerable customers.Response : Martin, thank you for your positive feedback. I am really pleased you found the course engaging and enjoyable and took away some useful tips.