Supporting Vulnerable Customers Reviews

I will commit to properly identifying vulnerable people and to improve my communication based on the helpful information provided by this course.

through this session, I can easily identify customers who are potentially vulnerable. I will be more extra careful in handling this type of customer and do not assume in any situation. Thanks Helen and Jasbinder!

very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learnings

Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!

Engaging and enjoyable day- course tailored to reflect the group involved and help in my role. Useful tips to manage vunerable customers.

Course was adapted for our needs. It was engaging and worthwhile.

This session was a re-fresher as we had completed the course last year which Helen took into account and adapted the course to suit our needs. During the course we concentrated on areas of development that we needed and advice she could give us on dealing with vulnerable consumers in specific circumstances. Despite having completed the course before, the refresher session was invaluable and I left the course with new ideas on how we could improve the service we offer vulnerable consumers.

Very informative and well delivered course.

Helen was an excellent trainer and very knowledgeable. I really enjoyed the session. Thank you.

Another really worthwhile course. While I have seen some of the information on previous courses it was great that Helen tailored the session to our needs.