Supporting Vulnerable Customers Reviews

Helen was very engaging, she delivered the training with such passion, it clearly means a lot to her, this reflected in the session.

Although, I am not a customer facing member of staff, I found the course really engaging , it certainly gave me the tools and confidence to use some of the techniques discussed in the session, to help customers/ colleagues & people in general, to achieve the best possible results. Thank you Helen for sharing your own experiences, the course was excellent.

A really insightful course that has greatly improved my confidence in managing vulnerable customer conversations and disclosures. Helen was wonderful and presented a really engaging course

A highly informative training session, delivered by a person that is clearly very passionate about the subject matter. Thank you Helen for broadening my knowledge and understanding and helping me with tips to prepare for these, at times, 'difficult' conversations

Helen was brilliant and so passionate about this subject which was really great to see. I think we all learnt something new and enjoyed the session, thank you!

Great session Very interactive and made me think what I and the business can do differently

Excellent training course Very insightful and gives me confidence to move forward with different approaches

This course was absolutely brilliant! One of the best courses I have ever attended. Helen was very passionate and engaging throughout the day. Very informative & I learnt a lot. Well worth attending.

The passion that Helen has is so infectious, it really made me want to learn, share experiences and learn more. I came out the session and asked my manager if i could attend one of Helens full days sessions as i really felt there was so much more we could have learnt had the session been full day.

Helen was fantastic, extremely passionate and knowledgeable from a personal perspective as well as professional. She was very engaging and encouraged participation and although a lot of the material is what I currently use day to day, Helen had an interesting way of seeing things from different and unusual perspectives and gave a lot of food for thought. Really enjoyed the course and would definitely recommend more colleagues attend in the future. I also liked the touch of having fidget thingies on the desk.