Roisin M, 13 May 2026
The course was very informative. It helped greatly that the content was delivered in the context relative to the job roles of the attendees. It was very pleasing to see everyone was engaged and participated, particularly over a long session, which is testament to Helen and her delivery. Another positive was the difference in delivery styles throughout the session (powerpoint/group discussion/breakout groups etc) which would have benefit varying learning preferences. It is clear Helen is very passionate.Response : Roisin, thank you for your positive feedback and kind comments, it's much appreciated. It's great to hear that the delivery styles worked well for the group and that the content was informative and relevant.
Sukdev D, 23 Apr 2026
I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the courseResponse : Thank you so much for you feedback, Sukdev. I am really pleased you enjoyed the training and that any apprehension you felt before joining, was eased. Thank you for your kind words too, they are much appreciated.
Ben B, 10 Mar 2026
Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facingResponse : Thank you for your positive feedback and recommendation, Ben. I am so glad you found the training engaging.
John D, 09 Mar 2026
An excellent course and well presentedResponse : Thank you for your positive feedback, John. I am so pleased you enjoyed the training.
Louise E, 05 Feb 2026
The course was very helpful and informative. It was very helpful to look at situations from a different perspective and be provided with additional tools to best identify and assist vulnerable customers. I would only suggest including additional breaks. There was a lot of information to take in and I believe many would benefit from having some time to absorb the information, stretch their legs or take their headset off for a while (where sessions are on Teams). Having just a couple more breaks of 5-10 minutes to remove the headset, look away from the computer and give your eyes/brain a break would make a big difference.Response : Louise, thank you for taking the time to leave such positive feedback. It's great to hear that you found the training informative. There is a lot of information to cover in the time, and I appreciate the need for regular breaks. I will take your comments on board, thank you.
Jermaine C, 21 Jan 2026
Helen was warm, open and engaging from start to finish. The material and interactions were based on experiences gained over time and in different sectors, so it was easy to engage, understand and follow the training, whether you were new to the subject or a more experienced trainee. A+ for providing fidgets for the group, to help with focus. Well done Helen, keep up the good work.Response : Jermaine, thanks so much for your positive feedback and kind words. It's great to hear that you enjoyed the training and good to know that the fidgets were useful for focus.