Showing 71–80 of 199 reviews
Thank you so much for a very detailed course, it taught me some new aspects of how to deal with vulnerable customers. I appreciate how you handled such a difficult subject and took an interest in our own welfare afterwards. I would really recommend you and your course to others. Many thanks!
Response: James, thank you for leaving such positive comments. I am pleased you feel like you learned new ways to manage those difficult conversations and thank you too for the recommendation.
Helen was completely engaging and very knowledgeable. She was ever so understanding of the impact of the training on us and was overall very supportive.
Response: Thank you for taking the time to leave such positive feedback Ella, it is much appreciated. I am glad you found the training session engaging.
Very informative course and well delivered.
Response: Thank you for taking the time to leave feedback Rupesh, it is much appreciated. I am glad you found the course informative.
Helen's training sessions were outstanding, demonstrating her extensive expertise and enthusiasm for the subject matter she educates on. She possesses the remarkable ability to make the training relatable and personalized, establishing a comfortable and approachable atmosphere for addressing challenging topics.
Response: Lexi, thank you for leaving such detailed and positive feedback. I am so pleased you found the training relatable and felt comfortable during the session considering it is a difficult topic to address.
Despite the topic I really enjoyed the sessions I attended. Helen's approach, passion and genuineness came across throughout. Her openness and honesty helped me to learn and understand what was being discussed. It created an open and safe space tod discuss the topics at hand. Thank you
Response: Thank you for taking the time to leave such detailed and positive feedback Ravi. I am so glad you took so much away from the course despite the difficult nature of the subject.
The course was presented in a clear easy to follow structure and use of real life examples and interactive exercises made the learning easy to follow.
Response: Idara, thank you for your positive feedback on the course structure. I am pleased you enjoyed the interactive nature of the session.
Helen was vulnerable with us and in turn it allowed us to learn a lot from her. The topic is heavy but there was definitely a sense of feeling safe and heard. I truly believe the knowledge she has and how she delivered the session helped me understand how to manage conversations with vulnerable and suicidal customers more effectively.
Response: Samantha, thank you for taking the time to leave such detailed feedback. It is a heavy topic and I am glad you came away feeling like you could manage these types of conversations more effectively in future.
The course was good, the trainer was knowledgeable and engaged with the room with answering questions when asked. The course was lengthy but didn't feel long which was nice. I feel the course could of done some more practical and or role play to see the information that was provided put into action.
Response: Matthew, thank you for taking the time to leave feedback. There is a lot to cover in the time and I do appreciate your comments regarding more practical applications based on the information covered in the course.
I found Helen very informative and listened to our input and found her very personable. I also thank her for sharing her story, it was very emotional to hear and brave to talk about.
Response: Helen, thank you for your kind comments. I am so pleased you found the course informative.
I found the course very interesting and it has given me skills and phrases to use when speaking to customers who are considering suicide. I also found the statistics very surprising as this just shows how often such incidents happen and this is something that is not mentioned much in society.
Response: Khalid, thank you for your detailed and positive feedback. I am so glad you feel that the course has given you the skills to handle these conversations.