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Managing Suicidal Customer Conversations Reviews
Showing 5 star reviews : View all 156 reviews
Nicola D, 24 Oct 2024
Excellent course gave me an excellent insight into helping those who are in crisisResponse : Thank you for your positive feedback Nicola - I am so pleased you took a lot away from the training.
lian B, 23 Oct 2024
this course was a kind of refresher following on from the ASSIST course i've previously completedResponse : Thank you for your positive feedback - it is much appreciated.
Deborah F, 23 Oct 2024
Very good training, dealt with in a sensitive mannerResponse : Thank you for your positive feedback and kind comments, Deborah - I appreciate it.
Sarah E, 21 Oct 2024
I was really worried about attending at first as this subject is close to home. But I was made to feel at ease almost instantly. Such a lovely lady who runs this course. I feel I'll be able to support customers better in future should this subject arise. I also took a lot away from this on a personal level and it will help me outside of work too. What a great job you all do. Thanks again, SarahResponse : Sarah, thank you so much for your positive feedback and kind comments. I am glad that you quickly felt at ease on the day and took a lot away from the session. Take care.
Joanne C, 21 Oct 2024
This is one of the most valuable courses I have ever attended. Helen and Heidi both showed so much care and compassion in both the subject matter and for us. I came out of the course knowing now what my role is in these situations and feeling more confident to just be myself and not to worry about saying the wrong thing. Just to listen is so important and I'll take that forward with me in work and in my personal life. Thank you both so much.Response : Joanne, thank you so much for your positive feedback and kind comments. I am really glad you came away feeling more confident when managing these conversations both in your professional and personal life. Take care.
Jo L, 21 Oct 2024
This was a great bit of training - I am already a MHFA and Grief First Aider, so while I have a foundation of this topic, this training built nicely on top of this and gave me so much more to think about and implement! Thanks so much Only issue I have had is not being able to download the certificate - am met with a 404 error page!Response : Thank you for your positive feedback Jo. I am glad we were able to build on your existing knowledge. I know you've received your certificate now - apologies for the technical issue.
Daphne M, 11 Oct 2024
Impeccable delivery. The course armed me with a plethora of take-aways and valuable information. Thank you!Response : Daphne, thank you for your positive feedback and kind comments. I am so glad you took away lots of valuable information from the course.
Elliot H, 26 Sep 2024
Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.Response : Elliot, thank you so much for your positive feedback. I am really glad you found the session useful.
Jodie A, 13 Sep 2024
Helen done a fantastic delivery of the course, I have already used some of the content and applied them in my job role. I made lots of notes and alongside the downloadable pack, will be re delivering to my other colleagues. Thank you so much.Response : Hi Jodie, thank you for your positive feedback and kind words. I am so pleased you found the course useful and have already used some of the content.