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Managing Suicidal Customer Conversations Reviews
Showing 5 star reviews : View all 156 reviews
Leeanne S, 01 Aug 2024
The course was very insightful and I feel more confident knowing that my team who are dealing with front line calls and emails, are more equipped with the conversational tools and signposting to deal with these difficult situations. I would have liked more breakout rooms, to engage with the team, provide more opportunity to sense check how they are all handling the course as it is an emotive subject.Response : Leeanne, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you feel more confident now that your team have received this training.
Lynne P, 18 Jul 2024
Many thanks for a very relaxed, informative course.Response : Thank you for your positive comments, Lynne. I am glad you found the course informative.
Maryna R, 18 Jul 2024
Would like to have a regular updates on this topic, Helen presented it Brilliantly! Thank you Helen!Response : Maryna, thank you for your positive feedback and kind comments. I am so pleased you found the course valuable.
judith R, 18 Jul 2024
I feel much more confident and informed to deal with any situation around the the subjects covered. Also the content and level of information was just right and how it was delivered was excellent.Response : Judith, thank you for leaving such positive feedback. I am so pleased you feel more confident to deal with situations around this subject.
harrison m, 17 Jul 2024
the course was engaging and its great to have a framework to fall back on when dealing with these types of conversations. the only recommendation i could make it breaking up the course a bit more as its a three and a half course sessions with ten-ish minutes breaks every 80 minutes or so. i feel it would be easier to take in if the segments were shorter with slightly longer breaks. other than though the course was engaging and i think there was a lot of good points made on my session.Response : Harrison, thank you for taking the time to leave such positive and detailed feedback. I am so glad you found the course engaging and have noted your comments on the structure of the session. We will be reviewing this shortly.
Kate O, 17 Jul 2024
Really enjoyed this course, Helen was extremely knowledgeable and a very engaging presenter. The second half felt a little rushed and I noticed there were a few pages in the workbook which we didn't cover, felt like we could have had a whole day and not run out of interesting ground to cover! Thanks Helen.Response : Thank you for your positive feedback and kind comments, Kate. I appreciate your note about the length of the session; we will be looking at extending our half day course shortly.
George B, 10 Jul 2024
It was a really great session and very insightful, thank you Helen!Response : Thank you for your positive feedback George, that's much appreciated.
Julie R, 10 Jul 2024
It provided really helpful tools and linksResponse : Julie, thank you for your positive feedback. I am glad you found the tools and links helpful.
CLARE M, 02 Jul 2024
A great training session, very helpful and improved mine and my teams confidence in this subject. Knowledgeable trainer who engaged with all attendees, friendly and helpful. Will definitely recommend.Response : Thank you for taking the time to leave such positive feedback and for your kind comments, Clare. I am so glad you found the training helpful and that confidence levels have improved.
Rebecca K, 02 Jul 2024
Helen was very knowledgeable and friendly, the training was great! Thanks for teaching me new skills/techniques to help me not only in my job role but everyday life.Response : Rebecca, thank you for taking the time to leave such positive feedback. You are so welcome. I am glad you came away from the course with new skills for both work and everyday life.