Showing 21–30 of 172 reviews (5 star)
Love the way this is delivered, the content of the training and the various tools provided will make a huge difference in my calls moving forward. Thank you very much Helen
Response: Rebecca , thank you for your positive feedback. I am so pleased that the content and tools provided in the training will make a difference to your customer conversations.
Helen is absolutely incredible- her knowledge and tools are invaluable and the work she does is so inspiring. Her passion and emotional attachment to what she does really shines through and makes such an impact on the way the course is delivered- she creates an environment of safety and respect and makes everyone feel so comfortable. Helen is such a wonderful person and I am so grateful for the work she does.
Response: Shannon, thank you so much for your positive feedback and kind words. I am so glad you found the course valuable and I hope the knowledge and tools gained are helpful to you in the future.
Great course, very informative and thought provoking. Helen was excellent and very passionate about the subject matter, particularly given her own life experience. Thank you and take care!
Response: Thank you for your positive feedback and kind wishes, Paul. I am so pleased you found the course informative and thought provoking. Take care,
I thought the training was excellent. Helen was very good and she made you feel at ease especially with the subject. She made me feel confident in knowing waht to say and the booklet was great.
Response: Thank you for your positive feedback. I am so pleased you now feel more confident about having these conversations.
Helen was very approachable, comforting and experienced. Definitely took a lot from the course and very grateful for the opportunity - thank you!
Response: Jess, thank you for your positive feedback and kind comments. I am so glad you took a lot from the course.
Excellent course gave me an excellent insight into helping those who are in crisis
Response: Thank you for your positive feedback Nicola - I am so pleased you took a lot away from the training.
this course was a kind of refresher following on from the ASSIST course i've previously completed
Response: Thank you for your positive feedback - it is much appreciated.
Very good training, dealt with in a sensitive manner
Response: Thank you for your positive feedback and kind comments, Deborah - I appreciate it.
I was really worried about attending at first as this subject is close to home. But I was made to feel at ease almost instantly. Such a lovely lady who runs this course. I feel I'll be able to support customers better in future should this subject arise. I also took a lot away from this on a personal level and it will help me outside of work too. What a great job you all do. Thanks again, Sarah
Response: Sarah, thank you so much for your positive feedback and kind comments. I am glad that you quickly felt at ease on the day and took a lot away from the session. Take care.
This is one of the most valuable courses I have ever attended. Helen and Heidi both showed so much care and compassion in both the subject matter and for us. I came out of the course knowing now what my role is in these situations and feeling more confident to just be myself and not to worry about saying the wrong thing. Just to listen is so important and I'll take that forward with me in work and in my personal life. Thank you both so much.
Response: Joanne, thank you so much for your positive feedback and kind comments. I am really glad you came away feeling more confident when managing these conversations both in your professional and personal life. Take care.