Managing Suicidal Customer Conversations Reviews

I found the course really useful and this will assist me in supporting my teams who are more likely to encounter such calls than I am. The presenter is clearly very knowledgeable and passionate which is evident from her excellent presentation of this sensitive subject. My only observation is that the length of the course could be reduced.

It is clearly a difficult subject area and there is the challenge of whether some of the actions will be suitable in our area of work. However it does provide some information which would be useful.

An excellent course - the subject matter isn't the easiest to talk about but the training was very informative and well presented

I think the course was Great!, I can tell Helen has lots of experience on this field, so feel really confident with the content of the course and what my colleagues and myself learned on it. Even though I hope not to get one of those challenging calls, I have a massive relieve as I feel confident I will be able to deal with it and hopefully make a small difference in that vulnerable person's life

The course was a real eye opener, Helen was fantastic in her approach, very understanding and empathetic. Helen was also very informative and provided everyone with helpful tools in handling these difficult conversations.

Very helpful course got some good take away that I feel will help me better deal with these calls or conversations

I thought this was a brilliant course and so informative. Would definitely recommend to others! Thank you again Helen:)

I would like to thank Helen for the course and the way it was delivered extremely well. Due to a very close family member taking there own life I was very nervous about attending the course. As it touches closely to home, I was apprehensive in case I found it to difficult and would get emotional during the course. Helen was warm, caring and checked in with us in-case we needed a break or a bit of time out. The breathing techniques will be used at home and in work!!! I have never been to a therapist to discuss what I was feeling or what happened to my family. I feel now that Helen showed there is no judgment in needing someone to talk to and will look into speaking to a therapist further. Thank you again for the opportunity to attend the course and the knowledge I have gained. Many Thanks, Pamela

I really enjoyed this training. The pre-course video was great in knowing what to expect, and really put my mind at ease that there were no role plays. A very good learning & reflective day all round. The content was presented & discussed in a very caring and thoughtful manner. Even though it was a tough subject, it was explained clearly and sensitively. I appreciate all that was covered at the training as I feel it will be beneficial in my work life, and life outside of work.

Helen was an excellent trainer and made a very difficult subject very easy to chat about and discuss with my peers. Thank you for your insight Helen.