Managing Suicidal Customer Conversations

Managing Suicidal Customer Conversations reviews

4.9 (200 reviews)

AI summary of reviews

Its sensitive, human delivery makes a difficult subject approachable: attendees value Helen’s expertise, honesty, empathy and ability to create a safe, supportive space for discussion. They find the sessions clear and engaging, with practical frameworks, suggested language, call structures, risk indicators, signposting and self-care tools for supporting distressed or suicidal customers. The workbook and resources reinforce learning, while attendees report greater confidence and useful ideas to take back to their teams and wider lives.

Empathetic deliveryPractical conversation toolsSafe learning space

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I thought a course of this nature would have given real -life examples which would have allowed those being trained to contemplate the hear and now, what would we have done if faced with that call. It is a sensitive subject, Helen was very patient, I perhaps was expecting the course content to be a little more advanced.

Richard G · 31 Jul 2023

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Response: Thank you Richard for providing this feedback and your insights into the course content. I'm sorry to hear the course content wasn't what you expected, especially with regards real-life examples and how to handle those. I will pass this feedback back to your training lead and I can provide additional scenarios and support resources as required.