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Managing Suicidal Customer Conversations Reviews
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Richard G, 31 Jul 2023
I thought a course of this nature would have given real -life examples which would have allowed those being trained to contemplate the hear and now, what would we have done if faced with that call. It is a sensitive subject, Helen was very patient, I perhaps was expecting the course content to be a little more advanced.Response : Thank you Richard for providing this feedback and your insights into the course content. I'm sorry to hear the course content wasn't what you expected, especially with regards real-life examples and how to handle those. I will pass this feedback back to your training lead and I can provide additional scenarios and support resources as required.