Managing Suicidal Customer Conversations Reviews

Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.

Helen was vulnerable with us and in turn it allowed us to learn a lot from her. The topic is heavy but there was definitely a sense of feeling safe and heard. I truly believe the knowledge she has and how she delivered the session helped me understand how to manage conversations with vulnerable and suicidal customers more effectively.

The course was good, the trainer was knowledgeable and engaged with the room with answering questions when asked. The course was lengthy but didn't feel long which was nice. I feel the course could of done some more practical and or role play to see the information that was provided put into action.

Very good and insightful course - thanks!

Really insightful course. The material gives helpful ways of explaining this difficult topic when training others.

As a psychiatric nurse and mental health first aid instructor i am very familiar with the content of this session, however it was great to see that the training offered was much aligned to that of the MHFA, NHS and other relevant charitable organisations. Helen was a great trainer, manged the pace of the session well and was very engaging. I found it to be a useful refresher.

difficult and emotional subjects covered brilliantly by Helen

I thought the course was excellent and the content was very engaging throughout.

Very well presented, good tasks to keep everyone involved. Good at listening too, Although all cannot be used in our workplace it was a good session to take through life, Highly recommend.

I thought the topics discussed during the meeting were relevant to our industry and day to day conversations with our members. Helen herself was relatable and provided a platform which was one of the most engaging when compared to other trainings programs I have attended.