Managing Suicidal Customer Conversations reviews

4.9 (200 reviews)
AI summary of reviews

Its sensitive, human delivery makes a difficult subject approachable: attendees value Helen’s expertise, honesty, empathy and ability to create a safe, supportive space for discussion. They find the sessions clear and engaging, with practical frameworks, suggested language, call structures, risk indicators, signposting and self-care tools for supporting distressed or suicidal customers. The workbook and resources reinforce learning, while attendees report greater confidence and useful ideas to take back to their teams and wider lives.

Empathetic deliveryPractical conversation toolsSafe learning space

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Showing 11–20 of 27 reviews (4 star)

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difficult and emotional subjects covered brilliantly by Helen

Danna H · 16 May 2023
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Response: Danna, thank you for your positive feedback, it is much appreciated.

I thought the course was excellent and the content was very engaging throughout.

Derek C · 14 Mar 2023
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Response: Derek thank you for sharing your feedback. I'm pleased to hear you found the course engaging and I trust you have the tools to help you with your customer conversations moving forward.

Very well presented, good tasks to keep everyone involved. Good at listening too, Although all cannot be used in our workplace it was a good session to take through life, Highly recommend.

Georgia T · 20 Jan 2022
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Response: Thanks for your feedback Georgia, and it's great to know you took elements away for both inside and outside your work. Thanks too for your participation in the discussions.

I thought the topics discussed during the meeting were relevant to our industry and day to day conversations with our members. Helen herself was relatable and provided a platform which was one of the most engaging when compared to other trainings programs I have attended.

Sam R · 24 Nov 2021
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Really useful session with practical takeaways, thanks Helen!

Meredith I · 23 Nov 2021
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Martha B · 22 Jul 2026
Simon H · 11 Mar 2026
Leah W · 18 Dec 2025
Dean R · 18 Dec 2025
Lisa A · 29 May 2025