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Managing Suicidal Customer Conversations Reviews
CLARE M, 02 Jul 2024
A great training session, very helpful and improved mine and my teams confidence in this subject. Knowledgeable trainer who engaged with all attendees, friendly and helpful. Will definitely recommend.Response : Thank you for taking the time to leave such positive feedback and for your kind comments, Clare. I am so glad you found the training helpful and that confidence levels have improved.
Rebecca K, 02 Jul 2024
Helen was very knowledgeable and friendly, the training was great! Thanks for teaching me new skills/techniques to help me not only in my job role but everyday life.Response : Rebecca, thank you for taking the time to leave such positive feedback. You are so welcome. I am glad you came away from the course with new skills for both work and everyday life.
Molly B, 03 May 2024
Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you HelenResponse : Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.
Marvin V, 02 May 2024
Thought it was engaging and eye opening, Helen was excellentResponse : Marvin, thank you for your positive feedback. I am glad you found the course engaging.
Claudia L, 30 Apr 2024
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank youResponse : Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.
Emma J, 30 Apr 2024
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great sessionResponse : Emma, thank you for your positive feedback. It's great to hear that you found the session engaging and that the content will help you both professionally and personally.
Emma J, 30 Apr 2024
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
David C, 29 Apr 2024
Great Course, given the emmotive subject. Deals well with the balance of helping without 'counselling'.Response : David, thank you for your positive feedback and comments, I am pleased that you felt the course dealt well with helping customers in a balanced way.
Andy K, 29 Apr 2024
Very good course. Practical, well-paced, sensitively handled. Will be useful for developing our processes for handling suicidal conversations.Response : Thank you for taking the time to leave feedback Andy, and for your positive comments. I am glad you feel the training will be useful for developing company processes.
Tracy B, 29 Apr 2024
Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.Response : Thank you for your positive comments Tracy. I am glad you found the course interesting and that it gave you some useful guidance for responding to challenging conversations.