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Managing Suicidal Customer Conversations Reviews
judith R, 18 Jul 2024
I feel much more confident and informed to deal with any situation around the the subjects covered. Also the content and level of information was just right and how it was delivered was excellent.Response : Judith, thank you for leaving such positive feedback. I am so pleased you feel more confident to deal with situations around this subject.
harrison m, 17 Jul 2024
the course was engaging and its great to have a framework to fall back on when dealing with these types of conversations. the only recommendation i could make it breaking up the course a bit more as its a three and a half course sessions with ten-ish minutes breaks every 80 minutes or so. i feel it would be easier to take in if the segments were shorter with slightly longer breaks. other than though the course was engaging and i think there was a lot of good points made on my session.Response : Harrison, thank you for taking the time to leave such positive and detailed feedback. I am so glad you found the course engaging and have noted your comments on the structure of the session. We will be reviewing this shortly.
Kate O, 17 Jul 2024
Really enjoyed this course, Helen was extremely knowledgeable and a very engaging presenter. The second half felt a little rushed and I noticed there were a few pages in the workbook which we didn't cover, felt like we could have had a whole day and not run out of interesting ground to cover! Thanks Helen.Response : Thank you for your positive feedback and kind comments, Kate. I appreciate your note about the length of the session; we will be looking at extending our half day course shortly.
George B, 10 Jul 2024
It was a really great session and very insightful, thank you Helen!Response : Thank you for your positive feedback George, that's much appreciated.
Julie R, 10 Jul 2024
It provided really helpful tools and linksResponse : Julie, thank you for your positive feedback. I am glad you found the tools and links helpful.
CLARE M, 02 Jul 2024
A great training session, very helpful and improved mine and my teams confidence in this subject. Knowledgeable trainer who engaged with all attendees, friendly and helpful. Will definitely recommend.Response : Thank you for taking the time to leave such positive feedback and for your kind comments, Clare. I am so glad you found the training helpful and that confidence levels have improved.
Rebecca K, 02 Jul 2024
Helen was very knowledgeable and friendly, the training was great! Thanks for teaching me new skills/techniques to help me not only in my job role but everyday life.Response : Rebecca, thank you for taking the time to leave such positive feedback. You are so welcome. I am glad you came away from the course with new skills for both work and everyday life.
Molly B, 03 May 2024
Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you HelenResponse : Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.
Marvin V, 02 May 2024
Thought it was engaging and eye opening, Helen was excellentResponse : Marvin, thank you for your positive feedback. I am glad you found the course engaging.
Claudia L, 30 Apr 2024
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank youResponse : Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.