Managing Suicidal Customer Conversations Reviews

Excellent course, Helen is very knowledgeable and delivers training in a difficult subject in a very professional manner.

Helen was a fantastic facilitator and led the course with sensitivity. In particular I found the session around suggested dialogue and call structure useful.

Great content and delivery from Helen, that provided much food for thought, in terms of how we integrate some of the ideas into our business to further support staff and customers. Thanks so much for a really enjoyable day!

Fantastic course! Helen was brilliant, she made everyone feel comfortable and was very knowledgeable

Positive course for a negative subject.

I really learnt a lot and enjoyed the course. It was well paced, information was not overwhelming and it was helpful to be able to discuss the topics as we went. I feel more confident having conversations with clients who are in distress, and feel more capable of considering risk factors and knowing what to say. Thank you for a really interesting course.

I thought your facilitation of the course was outstanding, you create an open and psychologically safe space from the very start. I took a lot from the course; one thing that stood out that I have mentioned in countless conversations with colleagues is the point around the fight or flight response when first engaging with a customer that is feeling suicidal, and how it is normal for a colleague to be unsure of what to say initially to open the conversation and support the customer. I really like your take on this that it is okay to feel this way and I have shared your practical suggestions for how to overcome this using statements such as ‘I don’t have the answers, but I’m just glad you told me, and I am here to listen to you and support in anyway I can’ Thank you again for delivering such a productive and meaningful session. Your passion and genuine care for the wellbeing of people comes across in abundance.

This was a brilliant course for knowing how to best approach these very challenging and emotional conversations. I have gone away feeling a lot more confident that I would be able to have these conversations going forward.

The training was excellent and Helen was really great – lovely person & delivered the training so well given the subject. Well worth attending!

This was an excellent refresher course for me as I have completed previous courses relating to the subject. However the latest statistics were extremely interesting and the views shared by colleagues was also enlightening. Well Done Helen.