Managing Suicidal Customer Conversations reviews

4.9 (199 reviews)
AI summary of reviews

Its sensitive, human delivery makes a difficult subject approachable: attendees value Helen’s expertise, honesty, empathy and ability to create a safe, supportive space for discussion. They find the sessions clear and engaging, with practical frameworks, suggested language, call structures, risk indicators, signposting and self-care tools for supporting distressed or suicidal customers. The workbook and resources reinforce learning, while attendees report greater confidence and useful ideas to take back to their teams and wider lives.

Empathetic deliveryPractical conversation toolsSafe learning space

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Showing 81–90 of 199 reviews

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Very good and insightful course - thanks!

Brad W · 20 Sep 2023
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Response: Thank you for taking the time to leave feedback Brad; I am so pleased you found the course useful.

An excellent course, with great content and supporting documentation.

Carole A · 04 Aug 2023
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Response: Carole, thank you for your positive comments. I am so pleased you found the course content useful.

Excellent and very informative

Helen D · 03 Aug 2023
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Response: Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.

I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.

Michelle D · 03 Aug 2023
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Response: Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.

Really interactive and emotional

Rebecca N · 01 Aug 2023
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Response: Thank you for your positive feedback Rebecca, it is much appreciated.

Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.

Laura B · 31 Jul 2023
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Response: Laura, thank you for taking the time to leave such positive feedback. I really appreciate your kind comments and am glad you feel like you learned a lot from the course.

I feel less awkward about handling situations and better equipped in how to deal.

Laura K · 31 Jul 2023
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Response: Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.

For what is a really challenging subject, this was a really good course. I found the trainers personal testimony with regards to the subject very honest and open and really bought the course to life

peter r · 31 Jul 2023
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Response: Thank you for your positive feedback Peter, I am pleased you enjoyed the course.

As a psychiatric nurse and mental health first aid instructor i am very familiar with the content of this session, however it was great to see that the training offered was much aligned to that of the MHFA, NHS and other relevant charitable organisations. Helen was a great trainer, manged the pace of the session well and was very engaging. I found it to be a useful refresher.

Ruth T · 31 Jul 2023
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Response: Ruth, thank you for taking the time to leave such detailed feedback. I am pleased you found the course aligned with your previous training and therefore was a useful refresher.

Really insightful course. The material gives helpful ways of explaining this difficult topic when training others.

Susan M · 31 Jul 2023
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Response: Thank you for your feedback Susan, I am glad you found the course material useful for training.