Managing Suicidal Customer Conversations Reviews

Helen was engaging and knowledgeable. It was a good session with open discussion which I found really useful.

The course has helped me to recognise that we shouldn't just focus on our known vulnerable customers, we should be signposting from the first contact and ensuring all our customers are aware of the support available to them should they need it, rather than when they are already at crisis point. I am looking forward to sharing what I've learned across our organisation. Thank you Helen for sharing your personal experience and heartfelt passion for this subject.

I found the ‘managing suicidal customer conversations’ incredibly insightful. I was blown away by the stats Helen shared, gaining a much deeper understanding of the size of the challenge and the vulnerable groups of people was a real takeaway for me. The course content covered the whole journey from understanding risks & indicators right through to managing, closing & following up on conversations. I will definitely be much more confident if I find myself in a situation where I believe there is a threat to life both personally & professionally.

Very useful course with valuable discussions and tools.

It was clear the subject matter means a lot to the trainer. A heavy subject was made to feel accessible and the environment made to feel safe.

Honestly I can't thank Helen enough for how amazing these courses have been. These sessions have been invaluable. Her passion and expertise has been amazing and really brought a lot of course content home to us. Its clear this course means a great deal to Helen and it has given us all a lot to think about, a lot to process and has shown that as a company there is a lot more we can do in this area.

I think the training is really effective over all both personally and professionally.

Interesting, informative, educational, emotional course presented by someone who is clearly passionate about what she does. Thank you.

Helen is lovely trainer. The whole group were fab, interaction, training and the conversation was easy. Emotional subject but Helen new her stuff and had the subject close to heart.

For such a difficult subject to learn about the course was engaging and in depth. I feel like i have a better understanding of suicide and just how important it is to ensure we are having the right conversations and supporting those who need the most help.