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Managing Suicidal Customer Conversations Reviews
Janet H, 14 Nov 2022
Interesting, informative, educational, emotional course presented by someone who is clearly passionate about what she does. Thank you.Response : Janet, thank you for taking the time to leave me feedback. It's helpful to know you found the course informative and educational.
Gemma H, 14 Nov 2022
Helen is lovely trainer. The whole group were fab, interaction, training and the conversation was easy. Emotional subject but Helen new her stuff and had the subject close to heart.Response : Thank you Gemma, for your kind feedback. I'm pleased to hear you found the training sessions interactive and the conversations easy.
Stephen N, 13 Oct 2022
For such a difficult subject to learn about the course was engaging and in depth. I feel like i have a better understanding of suicide and just how important it is to ensure we are having the right conversations and supporting those who need the most help.Response : Thank you Stephen for leaving this feedback. I'm pleased to know you have a better understanding of suicide and how to support someone needing help.
MArk D, 13 Oct 2022
I really enjoyed the course. It was a difficult subject to talk about, but it was made very easy to do so.Response : Mark thank you for your comments and it's encouraging for me to know that I created an environment that made a difficult subject easy to talk about.
Ross S, 12 Oct 2022
Terrific course, good pace and the trainer was warm, engaging and keen to involve everyone. Set at a good levelResponse : Thank you Ross for your feedback and your participation in the course. It's great to hear you found the course engaging and set at a good level, especially given the topic of the course.
Ann K, 12 Oct 2022
The course was well paced and provide tool for future conversations both in and out of work. I feel more confident that I can support both customers, and colleagues with difficult conversationsResponse : Ann thank you for your feedback. I am so pleased to hear you feel more confident in supporting customers and colleagues following the course.
Julie-Anne O, 12 Oct 2022
Considering the topic it was a really enjoyable course. Helen makes the space feel safe and non-judgemental. I would highly recommend the course to anyone who carries out a role where they might come across someone feeling suicidal.Response : Thank you Julie-Ann for your feedback. It can be a difficult topic to cover so it's great to know that the space felt safe and non-judgmental.
Charlotte D, 26 Sep 2022
A very well designed course for a subject that is very sensitive. Helen's skills and knowledge is testament to the content within the course and the way it is delivered. She's a fantastic trainer and really understands the subject of vulnerability. I learnt a lot, but the main takeout's for me were the sections around, helpful questions and responses - I hope I never have to use these, but if do, I will draw on these skills to help someone.Response : Charlotte, thank you for your kind comments. It's good to know the course was well designed and covered the topic in a sensitive manner. I hope too that you'll never need to use the skills from the course, however it's important to feel equipped and confident to know how to approach these conversations and how you will respond. So pleased to hear you learnt a lot from our session.
Sue B, 23 Sep 2022
fanastic course- Helens raw vulnerability really helps bring this home and makes it real and that we have to take action. Thankyou Helen you should be very proudResponse : Thank you Sue for your kind feedback. It was great to have you join the course and thanks for your participation and contribution to the discussions. Such an important topic and I agree we need to take action.
Carolyn D, 23 Sep 2022
I'm speechless. This course was moving, powerful, actionable and an absolute essential for life but especially those who are more likely to be exposed to people are considering suicide.Response : Carolyn, thank you for this heartfelt feedback. It's important for me to deliver a course that not only covers the topic in detail, I also create an environment where we can share experiences and discussions in a safe, confidential and emotive way. It's great to hear that you felt this was the case. Thank you too for your contribution to the discussions.