Showing 101–110 of 199 reviews
I thought the course was excellent and the content was very engaging throughout.
Response: Derek thank you for sharing your feedback. I'm pleased to hear you found the course engaging and I trust you have the tools to help you with your customer conversations moving forward.
Helen delivered excellent training, she was open, engaging and extremely knowledgeable. She created a safe environment for the group to be open. Helen has provided great tools that we can put into practice.
Response: Thank you Francis for inviting me to deliver the training and for the feedback. It was great to work with you and the team and support you all with this important topic.
Helen was engaging and knowledgeable. It was a good session with open discussion which I found really useful.
Response: Thank you Rheana for your feedback. I'm pleased you found the course engaging and useful.
The course has helped me to recognise that we shouldn't just focus on our known vulnerable customers, we should be signposting from the first contact and ensuring all our customers are aware of the support available to them should they need it, rather than when they are already at crisis point. I am looking forward to sharing what I've learned across our organisation. Thank you Helen for sharing your personal experience and heartfelt passion for this subject.
Response: Thank you Lynne for your comments and it's great to hear the course has been so beneficial for you.
I found the ‘managing suicidal customer conversations’ incredibly insightful. I was blown away by the stats Helen shared, gaining a much deeper understanding of the size of the challenge and the vulnerable groups of people was a real takeaway for me. The course content covered the whole journey from understanding risks & indicators right through to managing, closing & following up on conversations. I will definitely be much more confident if I find myself in a situation where I believe there is a threat to life both personally & professionally.
Response: Lesley thank you for your feedback. I agree about the stats and the size of the challenge, which is why we need to raise awareness. It's good to know you feel more confident to manage these conversations if you find yourself facing them.
Very useful course with valuable discussions and tools.
Response: Thank you Rosa for your feedback and it's great to hear you found the course valuable and useful.
It was clear the subject matter means a lot to the trainer. A heavy subject was made to feel accessible and the environment made to feel safe.
Response: Thank you Martin for your feedback. I agree it can certainly be a heavy topic to cover but pleased to know you felt safe during the course. Thank you too for all your contributions to the discussions.
Honestly I can't thank Helen enough for how amazing these courses have been. These sessions have been invaluable. Her passion and expertise has been amazing and really brought a lot of course content home to us. Its clear this course means a great deal to Helen and it has given us all a lot to think about, a lot to process and has shown that as a company there is a lot more we can do in this area.
Response: Michael, thank you so much for your kind comments. It's been a pleasure to deliver these training courses with you and sharing my knowledge and expertise. Thank you for your participation in the discussions and activities and it's great to hear you've found the training invaluable.
I think the training is really effective over all both personally and professionally.
Response: Thank you Nisma for your comments. It's great to hear the training has been helpful for you both professionally and personally.
Interesting, informative, educational, emotional course presented by someone who is clearly passionate about what she does. Thank you.
Response: Janet, thank you for taking the time to leave me feedback. It's helpful to know you found the course informative and educational.