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Managing Suicidal Customer Conversations Reviews
Georgia T, 20 Jan 2022
Very well presented, good tasks to keep everyone involved. Good at listening too, Although all cannot be used in our workplace it was a good session to take through life, Highly recommend.Response : Thanks for your feedback Georgia, and it's great to know you took elements away for both inside and outside your work. Thanks too for your participation in the discussions.
Sam R, 24 Nov 2021
I thought the topics discussed during the meeting were relevant to our industry and day to day conversations with our members. Helen herself was relatable and provided a platform which was one of the most engaging when compared to other trainings programs I have attended.
Alison H, 23 Nov 2021
The segment on suicide was very enlightening, statistics in particular. However, I am not sure this should have concluded the session.
Meredith I, 23 Nov 2021
Really useful session with practical takeaways, thanks Helen!
Sharron A, 19 Nov 2021
Very informative and moving.Response : Thank you Sharron for your feedback. It's good to know you took away plenty of information to help you in your role.
Stuart M, 19 Nov 2021
Helen delivered a very important course on vulnerable customers in a professional, well-informed and sensitive way. Thank you Helen.Response : Thank you Stuart. I'm pleased you found the course informative. It's a difficult but important topic to cover. Thank you too for your contribution to the discussions.
Joe l, 14 Jul 2021
It was a great course, plenty of interaction and candid discussions about suicide. I'd highly recommend this course to anyone with an interest, and will be suggesting more people from my company are allowed to come along. Thanks for a great morning!Response : Thanks Joe for your feedback and I'm so pleased to hear you enjoyed the course. Thanks too for your participation in the discussions.
Mat R, 14 Jul 2021
Great course from Helen, great content and resources. Really difficult subject delivered with excellence. Thank youResponse : Thank you Matt for attending the course and for your feedback. I'm pleased to hear that you found both the course and resources beneficial.
Lieann S, 14 Jul 2021
Fantastic training. Was a great add on to my MHFA. The course provided me with practical knowledge on how to deal with a potentially suicidal customer. I am very interested in seeing what other course Helen provides.Response : Lieann, thanks for your great feedback and I'm so pleased to hear this course complements other training you've attended. I look forward to welcoming you on future courses and helping you fully support your vulnerable customers.
Beth D, 28 May 2021
Brilliant course, learnt a lot more than I expected and I will definitely utilise my new knowledge and skills both in my job role and in social situations in general. The course was engaging and I remained interested and focused throughout the day due to the different activities and level of interactivity. Thanks again Helen.Response : You're very welcome Becky and thank you for your kind comments. I'm delighted to hear that you enjoyed the course and took so much away from it.