Showing 91–100 of 199 reviews
I thought a course of this nature would have given real -life examples which would have allowed those being trained to contemplate the hear and now, what would we have done if faced with that call. It is a sensitive subject, Helen was very patient, I perhaps was expecting the course content to be a little more advanced.
Response: Thank you Richard for providing this feedback and your insights into the course content. I'm sorry to hear the course content wasn't what you expected, especially with regards real-life examples and how to handle those. I will pass this feedback back to your training lead and I can provide additional scenarios and support resources as required.
Thoroughly enjoyed this course - the material provided and the trainer. Despite the subject matter I feel reassured when dealing with clients on the telephone presenting with these thoughts. I hope this makes me a better adviser as a result. I great big thank you and recommendation for me.
Response: Thank you Yvonne, your positive feedback is much appreciated. I am so glad the material was useful and you feel reassured by the course content.
I thought Helen was very engaging and knowledgeable about the course topic. She also gave a very human approach to the training course and wasn't worried to show emotion which is actually quite rare. I felt this allowed everyone else to feel relaxed to share their experiences and really gain as much from the course as possible.
Response: Thank you for taking the time to leave such positive comments, Alex, they are much appreciated. I am so pleased that you feel you have gained a lot from the course.
was one of the best courses i have attended recently, good discussion groups and helpful techniques and tips. very difficult topic but very worthwhile course and Helens delivery was spot on.
Response: Maureen, thank you for your positive comments. I am so glad you found the techniques and tips we discussed helpful.
Helen made it clear from the start of the course that due to the nature of the topic, there was no pressure to discuss anything we did not feel comfortable with. Throughout there were regular check ins on everyone participating to make sure we were following the discussion and that we were okay with what was being talked about. The information itself was very educating and eye opening. The course was engaging and Helen herself was just amazing. I think I speak for the whole group when I say a massive thank you to Helen for her time and knowledge
Response: Katie, thank you for taking the time to leave such positive feedback. I am so pleased you found the course engaging and the information educational.
It was a great course about quite sensitive topic. Thank you for sharing your personal experience.
Response: Sigita, thank you for your positive comments, I am so glad you found the course useful.
Helen was very patient with going through the various aspects of the course. The course itself had information that was rather surprising for myself, but at the same time, it was good to be made aware of the information. The tips and tools provided were easy to understand and I can see their potential and that they will be useful when dealing with difficult cases in the future.
Response: Thank you for taking the time to leave such detailed and positive feedback. I am pleased that you feel the tools provided will be beneficial to you in the future.
As I had volunteered with the Samaritans, I noticed a lot of overlap in some of the approaches and explanations around 'listening' that were discussed in the training material. However, it was still useful to have diagrams such as the circle of control and the emotion wheel to help visualise some of the concepts. The engagement was good; I think that it can be a difficult subject to get people to speak openly about, and getting us us to fill in some blanks on our own worksheets may be a small thing but does encourage you to think a bit more deeply than if it is just being explained/lectured to you. Splitting off into groups was useful for this purpose as well, and gave us the opportunity to hear about our colleagues experiences (personal or professional) with the subjects of suicide and grief.
Response: Thank you for taking the time to leave such detailed and positive feedback, Craig. I am pleased you found the group work useful and that the course material provided the opportunity to explore and understand the subject further.
difficult and emotional subjects covered brilliantly by Helen
Response: Danna, thank you for your positive feedback, it is much appreciated.
I was very happy with the course, i learnt a lot and found the information given was extremely helpful and put things in to perspective for me.
Response: Thank you Fiona for the feedback and I'm so pleased to hear that you learnt a lot from the session.