Managing Suicidal Customer Conversations Reviews

Helen was an insightful and knowledgeable trainer. She made a difficult subject accessible and meaningful, using personal events to hit home the importance of being able to have these delicate but life-saving conversations. I will take away a tool kit that will definitely make me more confident in dealing with suicidal conversations in the workplace and in the general public.

Helen is passionate, emotive, supportive and shares great knowledge in this training session. I thought I had quite a lot of advance knowledge on the topic but I found I learnt refreshing new ideas, facts and methods to take away. Throughout the training I felt safe and comfortable to talk openly on the topic without a fear of getting it wrong. The workbook and break out sessions support the presentation and make it an interactive morning. Helens passion for prevention shines through the module to ensure everyone is fully equipped should they ever need to support someone in crisis. I have also learnt new transferable skills/information for other areas such as empathy/emotions and control.

It was great training, although a very difficult subject. Helen was fantastic, professional and knowledgeable. I really liked the course content, the interactions and taking time to think and reflect. I find the course invaluable not only in how to deal with the difficult calls, but also with difficulties in our lives. The best training I've had so far and I would like to thank Helen for providing this training and also sharing it with us. An amazing training, thank you very much Helen.

Great course, just the right amount of talk with activities. Helen ensures all are engaged. I did after the training create my own crib sheet to pull out the quick bits. We had a suicide call the following day and I found the initial panic of remerging what was learnt could be replaced by having a quick pull up to help me

Wealth of information and guidance on a difficult subject. Useful tools and terminology to best serve callers. Positive techniques to reflect and relax.

The information provided was very informative, especially the information given about dealing/managing the situations which for me was very beneficial.

I found the course vey helpful and informative thank you

Helen was very knowledgeable and confident with the subject. You could see her passion for Vulnerable individuals and how can she make a difference by raising awareness. I would recommend Helen for training sessions.

Helen was very engaging and made what seemed like it should have been a dull and depressing 4 hours into a enjoyable experience where the time flew by, she uses a great amount of real work experience to bring a depth of knowledge on the subject

Helen has compiled a very good and strong training session to help us all identify and deal with vulnerable customers and customers who may be having suicidal thoughts. Thank you.