Managing Suicidal Customer Conversations Reviews

Excellent and very informative

I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.

Really interactive and emotional

Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.

I feel less awkward about handling situations and better equipped in how to deal.

For what is a really challenging subject, this was a really good course. I found the trainers personal testimony with regards to the subject very honest and open and really bought the course to life

As a psychiatric nurse and mental health first aid instructor i am very familiar with the content of this session, however it was great to see that the training offered was much aligned to that of the MHFA, NHS and other relevant charitable organisations. Helen was a great trainer, manged the pace of the session well and was very engaging. I found it to be a useful refresher.

Really insightful course. The material gives helpful ways of explaining this difficult topic when training others.

I thought a course of this nature would have given real -life examples which would have allowed those being trained to contemplate the hear and now, what would we have done if faced with that call. It is a sensitive subject, Helen was very patient, I perhaps was expecting the course content to be a little more advanced.

Thoroughly enjoyed this course - the material provided and the trainer. Despite the subject matter I feel reassured when dealing with clients on the telephone presenting with these thoughts. I hope this makes me a better adviser as a result. I great big thank you and recommendation for me.