Showing 51–60 of 203 reviews
Helen was very knowledgeable and friendly, the training was great! Thanks for teaching me new skills/techniques to help me not only in my job role but everyday life.
Response: Rebecca, thank you for taking the time to leave such positive feedback. You are so welcome. I am glad you came away from the course with new skills for both work and everyday life.
Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you Helen
Response: Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.
Thought it was engaging and eye opening, Helen was excellent
Response: Marvin, thank you for your positive feedback. I am glad you found the course engaging.
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you
Response: Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Response: Emma, thank you for your positive feedback. It's great to hear that you found the session engaging and that the content will help you both professionally and personally.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Great Course, given the emmotive subject. Deals well with the balance of helping without 'counselling'.
Response: David, thank you for your positive feedback and comments, I am pleased that you felt the course dealt well with helping customers in a balanced way.
Very good course. Practical, well-paced, sensitively handled. Will be useful for developing our processes for handling suicidal conversations.
Response: Thank you for taking the time to leave feedback Andy, and for your positive comments. I am glad you feel the training will be useful for developing company processes.
Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.
Response: Thank you for your positive comments Tracy. I am glad you found the course interesting and that it gave you some useful guidance for responding to challenging conversations.
Good informative course - thank you
Response: Mair, thank you for your positive feedback, I am pleased you found the course informative.