Showing 51–60 of 199 reviews
Thought it was engaging and eye opening, Helen was excellent
Response: Marvin, thank you for your positive feedback. I am glad you found the course engaging.
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you
Response: Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Response: Emma, thank you for your positive feedback. It's great to hear that you found the session engaging and that the content will help you both professionally and personally.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Great Course, given the emmotive subject. Deals well with the balance of helping without 'counselling'.
Response: David, thank you for your positive feedback and comments, I am pleased that you felt the course dealt well with helping customers in a balanced way.
Very good course. Practical, well-paced, sensitively handled. Will be useful for developing our processes for handling suicidal conversations.
Response: Thank you for taking the time to leave feedback Andy, and for your positive comments. I am glad you feel the training will be useful for developing company processes.
Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.
Response: Thank you for your positive comments Tracy. I am glad you found the course interesting and that it gave you some useful guidance for responding to challenging conversations.
Good informative course - thank you
Response: Mair, thank you for your positive feedback, I am pleased you found the course informative.
I attended this course with little experience on how to attempt to support this topic of conversation. The course was emotive and powerful and I came away feeling empowered that I could attempt to help make a difference to someone if they needed it (hopefully this is a skill I will never have to put to use) but in today's society it's sadly an important one that is very much needed. I'm so pleased I had the opportunity to attend this course. These are not just workplace skills learned but also life skills. I would 100 percent recommend this course to key colleagues supporting customers in challenging situations.
Response: Jenna, thank you for taking the time to leave such positive and detailed feedback. I am so glad you found the course empowering and now feel able to help someone in crisis should you ever need to.
Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.
Response: Sarah, thank you for your kind words and positive feedback. I am so glad you found the course content useful.