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Managing Suicidal Customer Conversations Reviews

Matthew C, 21 Sep 2023

The course was good, the trainer was knowledgeable and engaged with the room with answering questions when asked. The course was lengthy but didn't feel long which was nice. I feel the course could of done some more practical and or role play to see the information that was provided put into action.
Response : Matthew, thank you for taking the time to leave feedback. There is a lot to cover in the time and I do appreciate your comments regarding more practical applications based on the information covered in the course.

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Helen B, 20 Sep 2023

I found Helen very informative and listened to our input and found her very personable. I also thank her for sharing her story, it was very emotional to hear and brave to talk about.
Response : Helen, thank you for your kind comments. I am so pleased you found the course informative.

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khalid h, 20 Sep 2023

I found the course very interesting and it has given me skills and phrases to use when speaking to customers who are considering suicide. I also found the statistics very surprising as this just shows how often such incidents happen and this is something that is not mentioned much in society.
Response : Khalid, thank you for your detailed and positive feedback. I am so glad you feel that the course has given you the skills to handle these conversations.

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Brad W, 20 Sep 2023

Very good and insightful course - thanks!
Response : Thank you for taking the time to leave feedback Brad; I am so pleased you found the course useful.

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Carole A, 04 Aug 2023

An excellent course, with great content and supporting documentation.
Response : Carole, thank you for your positive comments. I am so pleased you found the course content useful.

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Helen D, 03 Aug 2023

Excellent and very informative
Response : Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.

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Michelle D, 03 Aug 2023

I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.
Response : Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.

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Rebecca N, 01 Aug 2023

Really interactive and emotional
Response : Thank you for your positive feedback Rebecca, it is much appreciated.

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Laura B, 31 Jul 2023

Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.
Response : Laura, thank you for taking the time to leave such positive feedback. I really appreciate your kind comments and am glad you feel like you learned a lot from the course.

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Laura K, 31 Jul 2023

I feel less awkward about handling situations and better equipped in how to deal.
Response : Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.

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