Managing Suicidal Customer Conversations Reviews

The course was fantastic. I really felt out of my comfort zone even attending a training session and was dreading the prospect leading up to it, but knowing there was no role play involved, and having an engaging, kind and knowledgeable trainer like Helen really put me at ease. I took so much from the training and really enjoyed getting involved in discussion topics. I'm very glad I was able to attend.

Thank you so much for a very detailed course, it taught me some new aspects of how to deal with vulnerable customers. I appreciate how you handled such a difficult subject and took an interest in our own welfare afterwards. I would really recommend you and your course to others. Many thanks!

Helen was completely engaging and very knowledgeable. She was ever so understanding of the impact of the training on us and was overall very supportive.

Very informative course and well delivered.

Helen's training sessions were outstanding, demonstrating her extensive expertise and enthusiasm for the subject matter she educates on. She possesses the remarkable ability to make the training relatable and personalized, establishing a comfortable and approachable atmosphere for addressing challenging topics.

Despite the topic I really enjoyed the sessions I attended. Helen's approach, passion and genuineness came across throughout. Her openness and honesty helped me to learn and understand what was being discussed. It created an open and safe space tod discuss the topics at hand. Thank you

The course was presented in a clear easy to follow structure and use of real life examples and interactive exercises made the learning easy to follow.

Helen was vulnerable with us and in turn it allowed us to learn a lot from her. The topic is heavy but there was definitely a sense of feeling safe and heard. I truly believe the knowledge she has and how she delivered the session helped me understand how to manage conversations with vulnerable and suicidal customers more effectively.

The course was good, the trainer was knowledgeable and engaged with the room with answering questions when asked. The course was lengthy but didn't feel long which was nice. I feel the course could of done some more practical and or role play to see the information that was provided put into action.

I found Helen very informative and listened to our input and found her very personable. I also thank her for sharing her story, it was very emotional to hear and brave to talk about.