Managing Suicidal Customer Conversations reviews

4.9 (199 reviews)
AI summary of reviews

Its sensitive, human delivery makes a difficult subject approachable: attendees value Helen’s expertise, honesty, empathy and ability to create a safe, supportive space for discussion. They find the sessions clear and engaging, with practical frameworks, suggested language, call structures, risk indicators, signposting and self-care tools for supporting distressed or suicidal customers. The workbook and resources reinforce learning, while attendees report greater confidence and useful ideas to take back to their teams and wider lives.

Empathetic deliveryPractical conversation toolsSafe learning space

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Would like to have a regular updates on this topic, Helen presented it Brilliantly! Thank you Helen!

Maryna R · 18 Jul 2024
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Response: Maryna, thank you for your positive feedback and kind comments. I am so pleased you found the course valuable.

Many thanks for a very relaxed, informative course.

Lynne P · 18 Jul 2024
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Response: Thank you for your positive comments, Lynne. I am glad you found the course informative.

I feel much more confident and informed to deal with any situation around the the subjects covered. Also the content and level of information was just right and how it was delivered was excellent.

judith R · 18 Jul 2024
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Response: Judith, thank you for leaving such positive feedback. I am so pleased you feel more confident to deal with situations around this subject.

the course was engaging and its great to have a framework to fall back on when dealing with these types of conversations. the only recommendation i could make it breaking up the course a bit more as its a three and a half course sessions with ten-ish minutes breaks every 80 minutes or so. i feel it would be easier to take in if the segments were shorter with slightly longer breaks. other than though the course was engaging and i think there was a lot of good points made on my session.

harrison m · 17 Jul 2024
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Response: Harrison, thank you for taking the time to leave such positive and detailed feedback. I am so glad you found the course engaging and have noted your comments on the structure of the session. We will be reviewing this shortly.

Really enjoyed this course, Helen was extremely knowledgeable and a very engaging presenter. The second half felt a little rushed and I noticed there were a few pages in the workbook which we didn't cover, felt like we could have had a whole day and not run out of interesting ground to cover! Thanks Helen.

Kate O · 17 Jul 2024
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Response: Thank you for your positive feedback and kind comments, Kate. I appreciate your note about the length of the session; we will be looking at extending our half day course shortly.

It was a really great session and very insightful, thank you Helen!

George B · 10 Jul 2024
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Response: Thank you for your positive feedback George, that's much appreciated.

It provided really helpful tools and links

Julie R · 10 Jul 2024
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Response: Julie, thank you for your positive feedback. I am glad you found the tools and links helpful.

A great training session, very helpful and improved mine and my teams confidence in this subject. Knowledgeable trainer who engaged with all attendees, friendly and helpful. Will definitely recommend.

CLARE M · 02 Jul 2024
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Response: Thank you for taking the time to leave such positive feedback and for your kind comments, Clare. I am so glad you found the training helpful and that confidence levels have improved.

Helen was very knowledgeable and friendly, the training was great! Thanks for teaching me new skills/techniques to help me not only in my job role but everyday life.

Rebecca K · 02 Jul 2024
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Response: Rebecca, thank you for taking the time to leave such positive feedback. You are so welcome. I am glad you came away from the course with new skills for both work and everyday life.

Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you Helen

Molly B · 03 May 2024
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Response: Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.