Managing Suicidal Customer Conversations Reviews

The content of the training session was incredibly eye-opening. I have never overlooked the seriousness of suicide as a topic, in a working environment or outside of work. However, having seen the statistics of the most-recent figures related to suicide in GB, this gave me further understanding of how prominent this is in modern society. In light of the above, the training needed to be delivered in a bespoke manner and I cannot speak highly enough of Helen as a trainer, or as a human being. She is incredibly inspiring and I feel grateful to have met her in person. Thank you for your time in delivering this material, I will take these lessons into every element of life moving forward.

Excellent course & really enjoyed it. Thanks so much.

Course run and organised well, I like the use of the workbook and instructions sent beforehand. The course itself was delivered very well, with much knowledge and care for the delegates on the course. I have left this feeling lots more confident in talking about suicide and will raise further awareness within my authority.

Helen was excellent. Engaging and provided fantastic tools and resources for both myself and to take back to the team. The agree rating: is that some tools I am already familiar with. But acknowledge that other members of the course have not experienced them. Would highly recommend

Helen was calm in her delivery. Explained everything very well. Answered questions asked in full which helped. The layout of the training was good as well from explaining what Suicide is, to then delving deeper into how we can help consumers on calls and what action we may need to do, and then how to look after ourselves. She was understanding and very helpful.

Helen is the perfect person to deliver this course. With a real world understanding she's able to not only use models and frameworks but also life experience. Extremely empathetic and understanding of everyone's feelings. Helen is amazing and an inspiration.

Whilst the topic is difficult, I found the course very engaging and the soft skills taught will definitely help in my role. In my opinion Helen was the perfect person to deliver this content.

Helen was amazing, thank you so much for the day

Very nice to meet you today. The training was delivered at a good pace all the way throughout. You made an effort to ensure everyone was engaged without overdoing it. Not really sure if this is something you can add, but I think if there was an example call (Doesn't need to be real, could be actors maybe?) that you could play for others totally new to this type of call, it could be a really good insight of how they can approach a conversation themselves. I know that may be a bit hard as all calls are different but maybe some food for thought.

The course was fantastic. I really felt out of my comfort zone even attending a training session and was dreading the prospect leading up to it, but knowing there was no role play involved, and having an engaging, kind and knowledgeable trainer like Helen really put me at ease. I took so much from the training and really enjoyed getting involved in discussion topics. I'm very glad I was able to attend.