Showing 341–350 of 729 reviews
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank you
Response: Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.
Overall good content, good info which can be used in real work scenarios. To add value: handing out the pack prior to meeting so we had chance to read and have questions ready and would have been able to particpate more in the session and been a bit more engaging.
Response: Clare, thank you for taking the time to leave feedback, your comments are appreciated. We are sorry you didn’t receive your pack prior to the course. These are sent out to our contact within your organisation for distribution to delegates a week in advance to allow you to prepare. This has highlighted a need for us to double check that delegates have received the information we send, so thank you for bringing this to our attention. I am glad you found the course content and information useful.
Great course enjoyed it learnt alot
Response: Thank you for your positive comments, Sharron. I am so glad you feel like you learnt a lot from the course.
very interesting
Response: Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.
Another great course from Helen. Thank You :)
Response: Thank you for taking the time to leave feedback, Karen. I am so glad you enjoyed the course.
The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.
Response: Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.
The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.
Response: Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.
Great course and will take a lot away from this course Thank you Helen
Response: Thank you for your positive feedback, Nicole. I am so glad you have taken lots away from the course.
Helen is a fantastic trainer. Really enjoyed the content and she delivered with compassion. Thank you Helen!
Response: Samana, thank you for your kind comments, they are much appreciated. I am very pleased you enjoyed the content and delivery of the course.
Very interesting & I feel well equipped to deal with bereaved customers. Excellent trainer & very good course. Thank you
Response: Thank you for your lovely comments, Lucinda. I am so pleased you now feel equipped to deal with bereaved customers and that you enjoyed the course.