Showing 311–320 of 734 reviews
Helen, provided lots of information that helped give me more confidence in dealing with these conversations and the logging of the cases and what things we should be looking out for.
Response: Thank you for taking the time to leave such positive feedback Heather. I am so pleased you feel more confident in dealing with vulnerable customer conversations and what to look out for.
Very engaging and good knowledge.
Response: Thank you for taking the time to leave feedback Alicia, it is much appreciated. I am glad you found the course engaging.
An excellent course, with great content and supporting documentation.
Response: Carole, thank you for your positive comments. I am so pleased you found the course content useful.
Excellent and very informative
Response: Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.
I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.
Response: Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.
Helen's passion was infectious, and the course was a much-needed reminder that the customer is at the heart of what we do.
Response: Courtney, thank you for your lovely feedback, I am so pleased you found the course helpful.
Really interactive and emotional
Response: Thank you for your positive feedback Rebecca, it is much appreciated.
Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.
Response: Laura, thank you for taking the time to leave such positive feedback. I really appreciate your kind comments and am glad you feel like you learned a lot from the course.
I feel less awkward about handling situations and better equipped in how to deal.
Response: Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.
For what is a really challenging subject, this was a really good course. I found the trainers personal testimony with regards to the subject very honest and open and really bought the course to life
Response: Thank you for your positive feedback Peter, I am pleased you enjoyed the course.