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Helen Pettifer Training Ltd Reviews
Rob B, 23 Sep 2021
Very informative course. Helen got everyone involved with small group discussions which was great.Response : Rob, thank you for your feedback and for your participation in the discussions. Glad to hear you found the course informative too.
beth l, 23 Sep 2021
Amazing! thank you Helen!Response : Thank you Beth for this kind feedback. Thank you too for your contribution and participation in the discussions.
Dave F, 23 Sep 2021
I felt that this course was very beneficial and has left me better placed in my role. The subject matter made some aspects of the course quite challenging, but Helen regularly made sure to check that everyone was OK and balanced the content well.Response : Dave, thanks for this feedback. I'm delighted to hear you feel better placed in your role. I'm also pleased that you felt comfortable and supported when we explored the more challenging topics.
Gerard S, 22 Sep 2021
Excellent workshop/training. Thank you for your timeResponse : Thank you Gerard for your feedback. Pleased to hear that you enjoyed the training.
Hannah R, 22 Sep 2021
Lots of the advice was based on adapting a physical environment rather than on-line or telephony contact, but this was covered in the follow-up booklet.Response : Thank you Hannah for this feedback. It's always helpful to know what we didn't cover properly in the courses which helps to improve the next ones we deliver. Sorry to hear you didn't find it as beneficial as you'd hoped.
Darcy C, 21 Sep 2021
Helen was absolutely fantastic - I couldn't recommend her enough. She was knowledgeable, supportive and very understanding. No question felt like a daft question, she was so open and friendly with us all. What I particularly loved about Helen was that she seemed to be learning from us just as much as we were learning from her. I think this is an amazing quality to have in a trainer and it made us and our experiences feel very valued. The training (despite some subjects being quite sensitive and hard hitting) was engaging but relaxed at the same time. Despite the training all being virtual, she created a welcoming environment and I think that's why everyone felt so comfortable sharing their own experiences. Thank you Helen, if I could give you 100/10, I would!Response : Darcy, thank you so much for this lovely feedback. I am delighted to hear that you felt valued and listened to during the course and that my knowledge and approach made you feel comfortable and relaxed. As a trainer this is exactly what I aim to achieve in every course I deliver and it's great to hear you felt this way. Thank you too for your engagement and participation and I wish you all the best with your customer conversations.
Julie S, 21 Sep 2021
The course was incredibly engaging, and whilst the subject matter was sensitive, it gave me a much clearer understanding and I feel better equipped to help my team and other colleagues to understand how to best approach a vulnerable customer in this situation.Response : Thank you for sharing your thoughts Julie, and I'm pleased to hear that you feel better equipped to help others with the difficult calls they may take.
Haydn S, 21 Sep 2021
The content covered in this session was very helpful, in certain circumstances I have always felt uncomfortable or awkward having conversations regarding grief and suicide. After the content covered in the session I feel a lot better about this and took loads away to work on. Helen is amazing and always manages to engage the group.Response : Thank you for your feedback Haydn, and I appreciate that the subjects we explored in the course can be difficult to cover. It is great to hear that my approach helped you feel better about these and that you took away plenty of information to help you with the conversations you may have in the future.
Emma B, 21 Sep 2021
Helen is very engaging and knowledgeable, she allows time for additional questions and time to discuss in groups. Very thought-provoking material and theories that I can put into practice within my day to day role.Response : Emma, thank you for your kind feedback. It's great to hear that the information and theories we explored will help you within your role.
Becky H, 16 Sep 2021
Helen is just brilliant. She is engaging and a very interesting lady. Her training courses have kept my full attention through out the day. The day goes quick and the information goes in. I thoroughly enjoy her courses and I always come away feeling like I have learnt a lot. Thank you Helen.Response : Thank you Becky for the lovely feedback. I am pleased to hear you enjoyed the day and that you came away with fresh knowledge and insights. Thanks too for your participation in all the discussions.