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Helen Pettifer Training Ltd Reviews
Shabana K, 23 May 2022
Was a really good experience on this course and has showed me how to utilise my skillsResponse : Thanks Shabana. I'm pleased to know that you enjoyed the course and have taken away some helpful tools and techniques to help you develop your skills further.
Sarah-Jane M, 23 May 2022
Helen is wonderful! So engaging and authentic, genuinely caring. The training was impactful without being upsetting, and I am sure that everyone took multiple things away to share with their teams. Thank you so much.Response : Thank you Sarah-Jane for your kind comments. It's been a pleasure to work with you and your teams. Looking forward to hearing how the training is making a difference.
Darcy C, 23 May 2022
Helen was absolutely fantastic. I thought I was already aware and equipped when it comes to dealing with vulnerable customers but I learnt so much more from the most recent session. The thing about vulnerability is that it’s always changing and affecting different people in a catalogue of ways. Helen really brings the session to life and provides examples and interesting anecdotes whilst highlighting the important subjects. I thoroughly enjoyed the training and it will very much stick with me.Response : Darcy, thank you for your kind comments. I am thrilled to hear how much you have taken away from our sessions together. Thank you too for your contributions to the discussions. As a group we have had some rich and deep conversations around vulnerability. Wishing you all the best with your customer conversations.
Marc H, 21 May 2022
A very helpful course with a really good trainer!Response : Marc, thank you for your comments. It's great to hear that the course was helpful for you. Thanks too for your participation in the discussions.
Waqas M, 20 May 2022
it was very helpfulResponse : Thank you Waqas for your feedback. I'm pleased to know you found the course beneficial.
Martin L, 01 Apr 2022
Wealth of information and guidance on a difficult subject. Useful tools and terminology to best serve callers. Positive techniques to reflect and relax.Response : Thank you Martin for your feedback. It's great to hear you took plenty away from the course that will help you with your consumer conversations.
Esther S, 10 Mar 2022
The information provided was very informative, especially the information given about dealing/managing the situations which for me was very beneficial.Response : Thank you Esther for the feedback. Great to hear you found it informative and beneficial.
Gillian M, 07 Mar 2022
I found the course vey helpful and informative thank youResponse : Thank you Gillian for your feedback and that's great to know the course was helpful for you.
Hannah M, 28 Feb 2022
Helen was a delight and so knowledgeable. Helen was very engaging with the group and ensured that every comment and interaction was valued. Helen was very good and even gave some extra training on how to deal with calls where customers threaten to end their lives which was really beneficial. I cannot thank Helen enough as her training really opened my eyes and I referred to space awareness whilst I was at a services this weekend as it was clear that one of the employees at McDonalds had a disability which impaired his space awareness and I explained this to our my children to in turn help them become more aware of the variations to a disability / vulnerability. Thank you Helen.Response : Hannah, it's great to receive your comments and thank you for taking the time. I am so pleased you enjoyed the course and took so much away from it. Fantastic to know you were able to take the awareness into your personal life too and share that with your children. Thank you for helping to make a difference.
Amanda H, 25 Feb 2022
A really informative and interactive day, Helen is extremely knowledgeable and the areas covered were both relevant and thought provoking. I feel I have improved my own knowledge and become more aware of my own assumptions and biases around vulnerability. Thank you Helen!!Response : Thanks Amanda for the kind feedback. It's great to know you found the areas covered relevant and thought-provoking. Thank you for inviting me to deliver these sessions. It's been a pleasure to work with you all.