Showing 361–370 of 729 reviews
As I had volunteered with the Samaritans, I noticed a lot of overlap in some of the approaches and explanations around 'listening' that were discussed in the training material. However, it was still useful to have diagrams such as the circle of control and the emotion wheel to help visualise some of the concepts. The engagement was good; I think that it can be a difficult subject to get people to speak openly about, and getting us us to fill in some blanks on our own worksheets may be a small thing but does encourage you to think a bit more deeply than if it is just being explained/lectured to you. Splitting off into groups was useful for this purpose as well, and gave us the opportunity to hear about our colleagues experiences (personal or professional) with the subjects of suicide and grief.
Response: Thank you for taking the time to leave such detailed and positive feedback, Craig. I am pleased you found the group work useful and that the course material provided the opportunity to explore and understand the subject further.
difficult and emotional subjects covered brilliantly by Helen
Response: Danna, thank you for your positive feedback, it is much appreciated.
This was all information I already knew.
Response: Lizette, thank you for taking the time to leave feedback, it is much appreciated.
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response: Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response: Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
Really helpful for professional and personal life, thank you!
Response: Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.
Helen is a very polite, patient, informative trainer. Thank you for giving us the skills and knowledge to support people in our line of work :)
Response: Thank you for your positive comments, Delano. I am so pleased you found the course beneficial in supporting you in your role.
Thanks!
Response: Thank you for taking the time to leave feedback, Ferhan.
Helen was a great trainer, providing lots of great insight
Response: Thank you for your positive feedback, I am pleased the course provided valuable insight.
Helen was amazing and made everyone feel very comfortable and present. She taught me many areas in this vast topic that I hadn't thought would fall in this category. I have a much larger understanding and I know exactly how I will use the knowledge and communication techniques moving forward. Thank you Helen! Jessica Woods
Response: Thank you for your positive comments, Jessica. I am so pleased that the course has given you a greater understanding and will help with communication techniques in the future.