Showing 401–410 of 729 reviews
The course has helped me to recognise that we shouldn't just focus on our known vulnerable customers, we should be signposting from the first contact and ensuring all our customers are aware of the support available to them should they need it, rather than when they are already at crisis point. I am looking forward to sharing what I've learned across our organisation. Thank you Helen for sharing your personal experience and heartfelt passion for this subject.
Response: Thank you Lynne for your comments and it's great to hear the course has been so beneficial for you.
I found the ‘managing suicidal customer conversations’ incredibly insightful. I was blown away by the stats Helen shared, gaining a much deeper understanding of the size of the challenge and the vulnerable groups of people was a real takeaway for me. The course content covered the whole journey from understanding risks & indicators right through to managing, closing & following up on conversations. I will definitely be much more confident if I find myself in a situation where I believe there is a threat to life both personally & professionally.
Response: Lesley thank you for your feedback. I agree about the stats and the size of the challenge, which is why we need to raise awareness. It's good to know you feel more confident to manage these conversations if you find yourself facing them.
Very good course and learnt a lot that I will take forward within my role.
Response: Thank you Janice for your feedback and that's great to hear the course will help you in your job role.
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.
Response: Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
I found the training very insightful regarding the headspace that vulnerable customers can be in when talking to us which will be very helpful. The training was broad as to not be specific to an industry, but I believe that gives room for us to apply the training in ways that make sense for us which is a benefit.
Response: Kieran, thank you for your feedback and I'm pleased to hear you found the training insightful. Wishing you all the best with your vulnerable customer conversations.
The training sessions I was present for were both topical hitting the subject matter head on. The approach was appropriate for the environment and containing useful stats which helped to bring the information 'to life'. The modern training style and leaning techniques implemented were considered for the audience, and supported the conversations that were held. Helen was excellent as a lead for the sessions with clear passion, concern and love for the topics raised demonstrating a clear knowledge. There is little feedback to improve the day but at a push, perhaps a useful takeaway would be opportunity for individuals to introduce themselves and discuss how non-VC facing staff can support their colleagues whilst maintaining the integrity of the collation and protection of VC data.
Response: Thank you Seb for your valuable feedback. It's helpful for me to know that my approach was appropriate for the environment and the I agree that often stats helps to bring the information to life and increases relevancy. Thank you too for your thoughts on improving the session which I will take on board moving forward.
Great session, learnt loads
Response: Thank you Lindsay for taking the time to leave feedback. It's great to hear you learnt lots from the session.
Excellent trainer - kept the whole group engaged for the full two days
Response: Nick, thank you for taking the time to leave this feedback. It's great to hear you found the course engaging.
The course was brilliant and Helen was amazing! I really believe it will help me with difficult conversations and vulnerable customers and it has given me the right skills and confidence.
Response: Simra, thank you for your kind comments. It's great to hear that the course will help you with difficult conversations and vulnerable customers and has increased your confidence.
Very nice training, engaging and helpful. Thank you!
Response: Daneila, thank you for taking the time to share your feedback. It's great to hear you enjoyed the course and found it engaging.