Showing 411–420 of 738 reviews
Great session, learnt loads
Response: Thank you Lindsay for taking the time to leave feedback. It's great to hear you learnt lots from the session.
Excellent trainer - kept the whole group engaged for the full two days
Response: Nick, thank you for taking the time to leave this feedback. It's great to hear you found the course engaging.
The course was brilliant and Helen was amazing! I really believe it will help me with difficult conversations and vulnerable customers and it has given me the right skills and confidence.
Response: Simra, thank you for your kind comments. It's great to hear that the course will help you with difficult conversations and vulnerable customers and has increased your confidence.
Very nice training, engaging and helpful. Thank you!
Response: Daneila, thank you for taking the time to share your feedback. It's great to hear you enjoyed the course and found it engaging.
A useful and engaging course that is clear to understand and easy to utilize is the work environment. The trainer appeared very knowledgable and positive even when talking about sensitive situations. The introduction of personal information of the trainer allowed me to learn deeper and hear first hand accounts of the best way to handle vulnerable customers. Would recommend to anyone looking to learn to support and supply the best assistance possible.
Response: Christopher, thank you for your feedback. I'm pleased to hear you found the course useful and engaging, especially with the personal information I shared. Thank you too for the recommendation. All the best.
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.
Response: Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
The best course I have every attended in over 40 years of work
Response: Wow, thank you Janet. That's incredible and humbling to hear. Thank you for all your participation in the course and discussions. Wishing you all the best with your vulnerable customer conversations.
Thoroughly enjoyed the training. Helen was very informative and personable. There was enough involvement from us, but it did not feel forced. I particularly liked that when I disclosed my ADHD, Helen helped me to look at work arounds such as making it look like I am giving eye contact etc (which I struggle doing). 10/10, thanks Helen
Response: Thank you Michelle for your kind comments . I am so pleased to know you enjoyed the course, found it informative and safe to share your personal situation.
Very useful course with valuable discussions and tools.
Response: Thank you Rosa for your feedback and it's great to hear you found the course valuable and useful.
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank you
Response: Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.