Managing Suicidal Customer Conversations reviews

4.9 (203 reviews)
AI summary of reviews

Its sensitive, human delivery makes a difficult subject approachable: attendees value Helen’s expertise, honesty, empathy and ability to create a safe, supportive space for discussion. They find the sessions clear and engaging, with practical frameworks, suggested language, call structures, risk indicators, signposting and self-care tools for supporting distressed or suicidal customers. The workbook and resources reinforce learning, while attendees report greater confidence and useful ideas to take back to their teams and wider lives.

Empathetic deliveryPractical conversation toolsSafe learning space

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Showing 71–80 of 175 reviews (5 star)

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Helen's training sessions were outstanding, demonstrating her extensive expertise and enthusiasm for the subject matter she educates on. She possesses the remarkable ability to make the training relatable and personalized, establishing a comfortable and approachable atmosphere for addressing challenging topics.

Lexi R · 06 Oct 2023
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Response: Lexi, thank you for leaving such detailed and positive feedback. I am so pleased you found the training relatable and felt comfortable during the session considering it is a difficult topic to address.

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Despite the topic I really enjoyed the sessions I attended. Helen's approach, passion and genuineness came across throughout. Her openness and honesty helped me to learn and understand what was being discussed. It created an open and safe space tod discuss the topics at hand. Thank you

Ravi S · 06 Oct 2023
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Response: Thank you for taking the time to leave such detailed and positive feedback Ravi. I am so glad you took so much away from the course despite the difficult nature of the subject.

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The course was presented in a clear easy to follow structure and use of real life examples and interactive exercises made the learning easy to follow.

Idara O · 06 Oct 2023
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Response: Idara, thank you for your positive feedback on the course structure. I am pleased you enjoyed the interactive nature of the session.

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I found Helen very informative and listened to our input and found her very personable. I also thank her for sharing her story, it was very emotional to hear and brave to talk about.

Helen B · 20 Sep 2023
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Response: Helen, thank you for your kind comments. I am so pleased you found the course informative.

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I found the course very interesting and it has given me skills and phrases to use when speaking to customers who are considering suicide. I also found the statistics very surprising as this just shows how often such incidents happen and this is something that is not mentioned much in society.

khalid h · 20 Sep 2023
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Response: Khalid, thank you for your detailed and positive feedback. I am so glad you feel that the course has given you the skills to handle these conversations.

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An excellent course, with great content and supporting documentation.

Carole A · 04 Aug 2023
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Response: Carole, thank you for your positive comments. I am so pleased you found the course content useful.

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Excellent and very informative

Helen D · 03 Aug 2023
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Response: Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.

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I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.

Michelle D · 03 Aug 2023
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Response: Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.

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Really interactive and emotional

Rebecca N · 01 Aug 2023
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Response: Thank you for your positive feedback Rebecca, it is much appreciated.

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I feel less awkward about handling situations and better equipped in how to deal.

Laura K · 31 Jul 2023
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Response: Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.