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Managing Suicidal Customer Conversations Reviews

Showing 5 star reviews : View all 156 reviews

Michelle D, 03 Aug 2023

I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.
Response : Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.

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Rebecca N, 01 Aug 2023

Really interactive and emotional
Response : Thank you for your positive feedback Rebecca, it is much appreciated.

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Laura K, 31 Jul 2023

I feel less awkward about handling situations and better equipped in how to deal.
Response : Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.

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peter r, 31 Jul 2023

For what is a really challenging subject, this was a really good course. I found the trainers personal testimony with regards to the subject very honest and open and really bought the course to life
Response : Thank you for your positive feedback Peter, I am pleased you enjoyed the course.

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Laura B, 31 Jul 2023

Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.
Response : Laura, thank you for taking the time to leave such positive feedback. I really appreciate your kind comments and am glad you feel like you learned a lot from the course.

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Yvonne H, 18 May 2023

Thoroughly enjoyed this course - the material provided and the trainer. Despite the subject matter I feel reassured when dealing with clients on the telephone presenting with these thoughts. I hope this makes me a better adviser as a result. I great big thank you and recommendation for me.
Response : Thank you Yvonne, your positive feedback is much appreciated. I am so glad the material was useful and you feel reassured by the course content.

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Alex A, 18 May 2023

I thought Helen was very engaging and knowledgeable about the course topic. She also gave a very human approach to the training course and wasn't worried to show emotion which is actually quite rare. I felt this allowed everyone else to feel relaxed to share their experiences and really gain as much from the course as possible.
Response : Thank you for taking the time to leave such positive comments, Alex, they are much appreciated. I am so pleased that you feel you have gained a lot from the course.

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Maureen S, 18 May 2023

was one of the best courses i have attended recently, good discussion groups and helpful techniques and tips. very difficult topic but very worthwhile course and Helens delivery was spot on.
Response : Maureen, thank you for your positive comments. I am so glad you found the techniques and tips we discussed helpful.

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Katie P, 18 May 2023

Helen made it clear from the start of the course that due to the nature of the topic, there was no pressure to discuss anything we did not feel comfortable with. Throughout there were regular check ins on everyone participating to make sure we were following the discussion and that we were okay with what was being talked about. The information itself was very educating and eye opening. The course was engaging and Helen herself was just amazing. I think I speak for the whole group when I say a massive thank you to Helen for her time and knowledge
Response : Katie, thank you for taking the time to leave such positive feedback. I am so pleased you found the course engaging and the information educational.

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Sigita D, 16 May 2023

It was a great course about quite sensitive topic. Thank you for sharing your personal experience.
Response : Sigita, thank you for your positive comments, I am so glad you found the course useful.

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