Showing 61–70 of 172 reviews (5 star)
Helen is the perfect person to deliver this course. With a real world understanding she's able to not only use models and frameworks but also life experience. Extremely empathetic and understanding of everyone's feelings. Helen is amazing and an inspiration.
Response: Sam, thank you for your kind words and for taking the time to leave such positive feedback, it is very much appreciated.
Whilst the topic is difficult, I found the course very engaging and the soft skills taught will definitely help in my role. In my opinion Helen was the perfect person to deliver this content.
Response: Peter, thank you for taking the time to leave such kind and positive feedback and for your contribution in the discussions. I am so pleased you found the course engaging.
Helen was amazing, thank you so much for the day
Response: Afzal, thank you for taking the time to leave such positive feedback, I really appreciate it.
Very nice to meet you today. The training was delivered at a good pace all the way throughout. You made an effort to ensure everyone was engaged without overdoing it. Not really sure if this is something you can add, but I think if there was an example call (Doesn't need to be real, could be actors maybe?) that you could play for others totally new to this type of call, it could be a really good insight of how they can approach a conversation themselves. I know that may be a bit hard as all calls are different but maybe some food for thought.
Response: Jordan, thank you for taking the time to leave such positive feedback and for your suggestion of an example call. We really do appreciate your feedback and will take your comments on board.
The course was fantastic. I really felt out of my comfort zone even attending a training session and was dreading the prospect leading up to it, but knowing there was no role play involved, and having an engaging, kind and knowledgeable trainer like Helen really put me at ease. I took so much from the training and really enjoyed getting involved in discussion topics. I'm very glad I was able to attend.
Response: Jody, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you felt at ease during the training and were able to take away so much from the session.
Thank you so much for a very detailed course, it taught me some new aspects of how to deal with vulnerable customers. I appreciate how you handled such a difficult subject and took an interest in our own welfare afterwards. I would really recommend you and your course to others. Many thanks!
Response: James, thank you for leaving such positive comments. I am pleased you feel like you learned new ways to manage those difficult conversations and thank you too for the recommendation.
Helen was completely engaging and very knowledgeable. She was ever so understanding of the impact of the training on us and was overall very supportive.
Response: Thank you for taking the time to leave such positive feedback Ella, it is much appreciated. I am glad you found the training session engaging.
Very informative course and well delivered.
Response: Thank you for taking the time to leave feedback Rupesh, it is much appreciated. I am glad you found the course informative.
Helen's training sessions were outstanding, demonstrating her extensive expertise and enthusiasm for the subject matter she educates on. She possesses the remarkable ability to make the training relatable and personalized, establishing a comfortable and approachable atmosphere for addressing challenging topics.
Response: Lexi, thank you for leaving such detailed and positive feedback. I am so pleased you found the training relatable and felt comfortable during the session considering it is a difficult topic to address.
Despite the topic I really enjoyed the sessions I attended. Helen's approach, passion and genuineness came across throughout. Her openness and honesty helped me to learn and understand what was being discussed. It created an open and safe space tod discuss the topics at hand. Thank you
Response: Thank you for taking the time to leave such detailed and positive feedback Ravi. I am so glad you took so much away from the course despite the difficult nature of the subject.