Managing Suicidal Customer Conversations Reviews

Helen has compiled a very good and strong training session to help us all identify and deal with vulnerable customers and customers who may be having suicidal thoughts. Thank you.

Helen is a very warm person. It was easy to open up, and ask questions without feeling silly or intimidated. Course was very educational - and opened up my eyes as to how people perceive the same situation differently

I enjoyed both the knowledge and experience of Helen but also the personal aspect which created a great environment for sharing individual experiences in an open forum. The course was full of information and structured in an organised and comfortable manner, exactly what this type of course requires.

I was in the second training session done at CAP by Helen. This session was very helpful and covered a lot of practical points to refer to/think of when dealing with a suicidal call. Which has given me confidence to deal better with such calls in future.

Helen has a nice blend of technical know how and experience

If anything, i feel that there was so much information that there did not seem to be enough time in that one session. I felt that it was very enlightening and informative, thank you

The most important point that stood out for me was Helen saying we are like First Aiders helping the client until the Paramedics take over..great analogy & a huge weight off my mind. Thank you Helen

A really engaging session on tough topics, Helen made it easy to contribute to the session, I felt safe to express my feelings and ask questions. Gave me some tips to be able to deal with the subject confidently.

Trainer was engaging and very personable.

Thank you very much for your informative course. It has really helped with our overall understanding of vulnerable customers and how to approach those difficult conversations.