Showing 111–120 of 172 reviews (5 star)
Wealth of information and guidance on a difficult subject. Useful tools and terminology to best serve callers. Positive techniques to reflect and relax.
Response: Thank you Martin for your feedback. It's great to hear you took plenty away from the course that will help you with your consumer conversations.
The information provided was very informative, especially the information given about dealing/managing the situations which for me was very beneficial.
Response: Thank you Esther for the feedback. Great to hear you found it informative and beneficial.
I found the course vey helpful and informative thank you
Response: Thank you Gillian for your feedback and that's great to know the course was helpful for you.
Helen was very knowledgeable and confident with the subject. You could see her passion for Vulnerable individuals and how can she make a difference by raising awareness. I would recommend Helen for training sessions.
Response: Thank you Ashmi for your kind comments and also for your participation and engagement in the course.
Helen was very engaging and made what seemed like it should have been a dull and depressing 4 hours into a enjoyable experience where the time flew by, she uses a great amount of real work experience to bring a depth of knowledge on the subject
Response: Damon, thank you for your feedback. I'm pleased to hear that you found the course engaging and enjoyable. I'm also pleased to know that the delivery on such a heavy and difficult topic was just right. Thank you for your contribution to the discussions.
Helen has compiled a very good and strong training session to help us all identify and deal with vulnerable customers and customers who may be having suicidal thoughts. Thank you.
Response: Thank you Ross. It's great to know that the course content and delivery will help you with some of the difficult conversations you may take.
Helen is a very warm person. It was easy to open up, and ask questions without feeling silly or intimidated. Course was very educational - and opened up my eyes as to how people perceive the same situation differently
Response: Thank you Jo for your kind comments. I'm delighted to hear that I created a safe environment for you to share and participate. This can be a difficult topic to cover and it's great to know it has been beneficial for you.
I enjoyed both the knowledge and experience of Helen but also the personal aspect which created a great environment for sharing individual experiences in an open forum. The course was full of information and structured in an organised and comfortable manner, exactly what this type of course requires.
Response: Alex, thank you for your feedback. It's great to know that you enjoyed the course and felt comfortable to explore this difficult and heavy topic in a safe environment.
I was in the second training session done at CAP by Helen. This session was very helpful and covered a lot of practical points to refer to/think of when dealing with a suicidal call. Which has given me confidence to deal better with such calls in future.
Response: Andreas, thank you for your feedback. It's great to hear the session was helpful and has given you practical tips and confidence to help you with some of the difficult conversations you may have.
Helen has a nice blend of technical know how and experience
Response: Thank you for your feedback Anne.