Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 51–60 of 348 reviews

Sort by

the content was more than expected, it was so current and relevent to our changing work today. it was very youth friednly and supportve of the relationship value for youth workers & young people in our projects.

Tina O · 23 Mar 2026
Helpful review?YesNo
Report review

Amazing training, covered the material very in depth and relatable.

Sarah O · 20 Mar 2026
Helpful review?YesNo
Report review

Excellent content

Tina O · 20 Mar 2026
Helpful review?YesNo
Report review

The course was excellent, the content was above expectation and Tom was a brilliant facilitator.

Olivia F · 20 Mar 2026
Helpful review?YesNo
Report review

Would like to have this kind of training mandatory for social and youth workers

Rene M · 20 Mar 2026
Helpful review?YesNo
Report review

Brilliant course thank you so much

Melissa S · 19 Mar 2026
Helpful review?YesNo
Report review

Brilliant overall experience

Darragh B · 18 Mar 2026
Helpful review?YesNo
Report review

John is an excellent trainer. Keeps the information relevant and very clear. Excellent course

Aisling C · 26 Feb 2026
Helpful review?YesNo
Report review

N/A

Sarah H · 25 Feb 2026
Helpful review?YesNo
Report review

Really good course. Really puts into perspective how little something have escalate or de-escalate a situation

Sarah K · 25 Feb 2026
Helpful review?YesNo
Report review