Conflict Management and De-Escalation Skills Reviews

Fun and informative course, enjoyed role play.

Very worthwhile and informative.

Thoroughly enjoyed it. Many thanks.

great course, the course material was easily understood

excellent course, excellently presented

Hang onto Thom, he's brilliant!

Scenario training is very good.

Very good course which will be extremely useful in my role. Learned many new skills and approaches

Thank you Hope for a part 2 session

learnt how to deal with conflict in a different way. Gain knowledge of the problem with views to both sides.