The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
Generated from recent reviews; may not reflect every review
Showing 31–40 of 348 reviews
Thom was very helpful and insightful, and his prison officer experience really helped to ground and apply the learning on conflict resolution especially.
Thom made the course very easy to follow and engage with. It gave me great skills to be able to complete my role.
Really relevant from our point of view to what we are dealing with on a daily basis.
Informative and good interaction with other participants
Enjoyable course. Skills learned easily applicable