Conflict Management and De-Escalation Skills Reviews

Great communication and valuable information.

Thoroughly enjoyed the course & it was delivered excellently aswell, thumbs up from me.

I enjoyed the course, the content is useful and makes you think about how you approach different scenarios and to be mindful of the language, tone and body language that we use.

I thought the scenarios with role play at the end was not very effective - this would have been more useful to people who are not dealing with conflict on a daily basis.

First helpful and realistic course I’ve been on in a long time.

Would definitely recommend and do again. Totally exceeded my expectations

Really enjoyed it and came out with a few new skills and perspectives

Great trainer and course content

i enjoyed the course content and its flow. It was delivered in an open and real world way

Course content was very good and will be useful to take into the investigation aspect of the job