Conflict Management and De-Escalation Skills Reviews

Very good and useful information

Very informative

Overall very good

Would be interested in more role play scenarios facilitiated by Thom as either a customer or vice versa.

Course was online so question of Venue is not really applicable. Course was informative, well presented and relevant.

Have completed this course only a few weeks ago but found this much better, engaging, interesting. Trainer was good, had a great way of presenting and trying to start discussion without being forceful. Breakout rooms were helpful also

Really enjoyed and picked up lots of tips

Lovely hotel and room. Lunch was lovely.

Great course

Really good course.