Conflict Management and De-Escalation Skills Reviews

Excellent

Well presented, good knowledge and relevant examples.

The tools I learned in this course are immensely helpful.

Really enjoyable. Sometimes this type of training can be very boring. A great trainer.

Tom was very patient and explained everything very well

More consumsr related for my job as opposed to field trips. I work at a visitor site therefore visitor setvices would be useful.

Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

It covered every aspect of what we come across on a day to day basis.

Excellent

A very useful course that can be applied in all aspects of my role going forward.