Conflict Management and De-Escalation Skills reviews

4.8 (324 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 151–160 of 341 reviews

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Great trainer and course content

Brendan K · 15 Nov 2024
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i enjoyed the course content and its flow. It was delivered in an open and real world way

Shane A · 15 Nov 2024
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Course content was very good and will be useful to take into the investigation aspect of the job

Billy K · 15 Nov 2024
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Excellent course.

Mairead O · 08 Nov 2024
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Very useful

Maureen C · 08 Nov 2024
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Good to have a course presented who has had real life experience and a good overall understanding.

Tommy R · 08 Nov 2024
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Very informative

Mary S · 08 Nov 2024
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Very informative and well delivered

Patrick O · 08 Nov 2024
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John was very professional and experienced, I enjoyed the course.

Ross M · 06 Nov 2024
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Great course. For me though at first it seemed quite long but in fairness there was a great deal of information projected which was all very relevant and could probably not have been summarised into a shorter time span. overall I really enjoyed the course and did not loose concentration due to the trainers energy and interesting topics covered.

Gavin M · 06 Nov 2024
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