The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
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Showing 161–170 of 358 reviews
Really enjoyed it and came out with a few new skills and perspectives
i enjoyed the course content and its flow. It was delivered in an open and real world way
Course content was very good and will be useful to take into the investigation aspect of the job
Good to have a course presented who has had real life experience and a good overall understanding.
John was very professional and experienced, I enjoyed the course.