Showing 171–180 of 358 reviews
Great course. For me though at first it seemed quite long but in fairness there was a great deal of information projected which was all very relevant and could probably not have been summarised into a shorter time span. overall I really enjoyed the course and did not loose concentration due to the trainers energy and interesting topics covered.
Thank you Tom for a very informative and enjoyable day
Really enjoyed the day- great overview of communication and application of skills to management conflict
Great material and examples. Enjoy your stories by way of explaining certain scenarios. John delivered the course really well. Overall I enjoyed this course and found it very beneficial for dealing with passengers in the channels.
Enjoyable and interesting course, well delivered and engaging.
From a customs officer perspective I believe this is essential training. This was time well spent with a trainer of the highest calibre.
Thank you again for ensuring my continued attention for the duration of the day. I did not expect to be able to stay engaged all day! Learned lots and will be able to apply professionally and personally.
When these skills are practiced they would relate to many day to day events and life situations
Very good presentation. some helpful tips in dealing with conflict. John spoke very well.