The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
Generated from recent reviews; may not reflect every review
About this course
Conflict management is an essential skill in both personal and professional settings. This course will teach you effective strategies to de-escalate conflicts and promote peaceful resolutions.
What you will learn
Many professionals are required to carry out investigations and conversations as part of their role. This work may involve situations that can lead to conflict.
It is essential to be aware of the potential for conflict and how to assess the risk, de-escalate it, take precautions and if it becomes necessary protect yourself in these potentially hostile situations.
Recent reviews
Thomas provided us with great information and the delivery was excellent. Overall it was a very good training session and would highly recommend it to anyone who wants to learn and improve their knowledge in prevention and management of aggression and violence in the workplace.
I enjoyed this course. It was very interactive and engaging.
Excellent content