Conflict Management and De-Escalation Skills

Description

Conflict management is an essential skill in both personal and professional settings. This course will teach you effective strategies to de-escalate conflicts and promote peaceful resolutions.

What you will learn

Many professionals are required to carry out investigations and conversations as part of their role. This work may involve situations that can lead to conflict.

It is essential to be aware of the potential for conflict and how to assess the risk, de-escalate it, take precautions and if it becomes necessary protect yourself in these potentially hostile situations.