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Conflict Management and De-Escalation Skills Reviews

Ger w, 24 Apr 2025

Was not expecting to have enjoyed the course as much.

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Barbara T, 24 Apr 2025

The training was exactly as I expected that it should be, interactive, relative and informative to the service that we offer. Overall presentation was excellent!

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Charlie O, 24 Apr 2025

Overall an excellent coarse, well delivered and relevant to my work.

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Michelle K, 23 Apr 2025

The course was very good. II didn't expect to be given as many tools to de-escalate a situation and am very happy that depending on the situation, I can chose a model to follow.

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Shane W, 23 Apr 2025

Covered a vast area of information, very well presented and communicated

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Bernadette M, 27 Mar 2025

I would like to see this course extended into a 2 day delivery. With the 2nd day being one where practical experience is an option with role related exercises and hands on feedback from trainers. However information provided on the day was excellent.

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Anne G, 26 Mar 2025

Very interesting course - enjoyed it!

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Rachel P, 26 Mar 2025

I found the course informative and it has given me a few tips and suggestions that I will use from now on.

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Darragh H, 26 Mar 2025

Very good course to help me in my role as a customs officer. Will very much help if I come across aggressive behaviour and it gives me the tools to deal with it which keeps me safe.

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Brendan F, 26 Mar 2025

Very satisfied with course and very relevant to my job, will definitely be able use a lot of the material used to address conflict.

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