Conflict Management and De-Escalation Skills Reviews

A very good course

Really good course. Lots of information and relatable topics

I'm very happy with the course plan, the way it was presented and the materials

The course was interactive and interesting. Full of useful skills that can be applied to different scenarios. Robert was a great instructor, keeping the group engaged and motivated throughout.

Good, practical and easily transferable techniques.

Enjoyable course. Trainer was friendly to deal with on a tough topic

Very good

Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

common sense stuff can see its usefulness

Good course