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Conflict Management and De-Escalation Skills Reviews

Daniel M, 24 Jun 2026

Interesting, some good takeaway points.

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Patrik S, 23 Jun 2026

Better than I expected to be honest, a really useful course in our line of work, Thom made the course engaging and fun

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Barry M, 22 Jun 2026

Excellent refresher training. Trainer is very experienced and the practical work was brilliant. Hope SFPA will have yea again.

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Edward A, 04 Jun 2026

Brilliantly delivered training with such an experienced and knowledgeable trainer.

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Irene C, 04 Jun 2026

Very interesting with good videos and explanations. Plenty of time to allow group to talk. Excellent delivery.

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ALAN D, 04 Jun 2026

Very interesting and thoughtful course. The course was brilliant at reinforcing and adding to my tool box of dealing with difficulty clients.

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Andrew D, 04 Jun 2026

Really good

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Philip J, 04 Jun 2026

Engaging, concise, covered the topic

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Eamon K, 04 Jun 2026

I feel it's for a younger audience. I'm in my fifties and although I learned a few tips most of it is common sense

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Stephen M, 03 Jun 2026

Tom was an excellent instructor. Would highly recommend

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