Conflict Management and De-Escalation Skills Reviews

Very interesting all round and applicable to lots of areas relative to my current role. Like the mix of slides, breakout rooms and interaction to keep attention throughout the course

Course was about the right length

Tom, our trainer the hotel and the hotel staff were was fantastic, highly recommended.

I found the training very useful.

Very informative course, thanks you. The tutor told us that we would get a copy of the presentation, I look forward to reading over it again. Thank you

Excellent workshop

I feel more confident in having to deal with conflict if it should arise.

Excellent days training and great insight.

Excellent course

Excellent trainer