Conflict Management and De-Escalation Skills Reviews

Really good course. Lots of information and relatable topics

I'm very happy with the course plan, the way it was presented and the materials

Good, practical and easily transferable techniques.

Enjoyable course. Trainer was friendly to deal with on a tough topic

Very good

Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

common sense stuff can see its usefulness

Good course

I learned a lot and found the practical examples particularly helpful.

Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.