Conflict Management and De-Escalation Skills Reviews

Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

It covered every aspect of what we come across on a day to day basis.

Excellent

A very useful course that can be applied in all aspects of my role going forward.

Some excellent systems that will be used in my work.

This is a really useful course and the skills learned will be very useful in work life but also in private lofe

Really good course that I will be able to use all the new information and skills in my day to day job working with the public

Overall I really enjoyed this course and would defiantly recommend it to all coworkers.

Genuinely very interesting and informative session, would recommend!

Very informative training course and very applicable to my current job as a planning enforcement officer. The other participants added greatly to the quality of course (no conflict or violence). All previous responses cover my very positive experience of this on-line course.