Conflict Management and De-Escalation Skills Reviews

Good, practical and easily transferable techniques.

Enjoyable course. Trainer was friendly to deal with on a tough topic

Very good

Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

common sense stuff can see its usefulness

Good course

I learned a lot and found the practical examples particularly helpful.

Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.

Thanks Tom. Keep up the good work. 10/10 Mary

Very happy.