Conflict Management and De-Escalation Skills Reviews

Very informative and well delivered

John was very professional and experienced, I enjoyed the course.

Great course. For me though at first it seemed quite long but in fairness there was a great deal of information projected which was all very relevant and could probably not have been summarised into a shorter time span. overall I really enjoyed the course and did not loose concentration due to the trainers energy and interesting topics covered.

Good, knowledgable course

Thank you Tom for a very informative and enjoyable day

Really enjoyed the day- great overview of communication and application of skills to management conflict

Great material and examples. Enjoy your stories by way of explaining certain scenarios. John delivered the course really well. Overall I enjoyed this course and found it very beneficial for dealing with passengers in the channels.

Enjoyable and interesting course, well delivered and engaging.

From a customs officer perspective I believe this is essential training. This was time well spent with a trainer of the highest calibre.

Thank you again for ensuring my continued attention for the duration of the day. I did not expect to be able to stay engaged all day! Learned lots and will be able to apply professionally and personally.