Conflict Management and De-Escalation Skills reviews

Very good informative teacher

Thom was very knowledgeable and engaging.

Interesting, some good takeaway points.

Better than I expected to be honest, a really useful course in our line of work, Thom made the course engaging and fun

Excellent refresher training. Trainer is very experienced and the practical work was brilliant. Hope SFPA will have yea again.

Brilliantly delivered training with such an experienced and knowledgeable trainer.

Very interesting with good videos and explanations. Plenty of time to allow group to talk. Excellent delivery.

Very interesting and thoughtful course. The course was brilliant at reinforcing and adding to my tool box of dealing with difficulty clients.

Really good

Engaging, concise, covered the topic