The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
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Showing 91–100 of 358 reviews
Enjoyable course. Trainer was friendly to deal with on a tough topic
Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.
I learned a lot and found the practical examples particularly helpful.
Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.