The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
Generated from recent reviews; may not reflect every review
Showing 81–90 of 341 reviews
Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.
I learned a lot and found the practical examples particularly helpful.
Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.
Well presented, good knowledge and relevant examples.