Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 81–90 of 348 reviews

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Really good course. Lots of information and relatable topics

Nicola T · 12 Nov 2025
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I'm very happy with the course plan, the way it was presented and the materials

Rodrigo L · 12 Nov 2025
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Good, practical and easily transferable techniques.

Helen C · 11 Nov 2025
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Enjoyable course. Trainer was friendly to deal with on a tough topic

Raedan D · 11 Nov 2025
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Very good

Brian D · 31 Oct 2025
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Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

Justin M · 16 Oct 2025
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common sense stuff can see its usefulness

Mathew S · 15 Oct 2025
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Good course

Alina W · 15 Oct 2025
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I learned a lot and found the practical examples particularly helpful.

Anna S · 15 Oct 2025
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Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.

Tony L · 15 Oct 2025
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