Conflict Management and De-Escalation Skills Reviews

Well structured, good trainer

Well worth attending and will come in very useful.

Well run course, I believe will be of benefit.

Overall enjoyable and informative, not all totally relevant at the latter end of the day but useful from a oersonal perspective.

Enjoyable course. Trainer was friendly to deal with on a tough topic

Very good

Course was very good but if I decide to run it for my team in 2026, I think it would be better to do it in person with some more role plays to engage the attendees.

Well presented, good knowledge and relevant examples.

More consumsr related for my job as opposed to field trips. I work at a visitor site therefore visitor setvices would be useful.

It covered every aspect of what we come across on a day to day basis.