Conflict Management and De-Escalation Skills Reviews

I would like to see this course extended into a 2 day delivery. With the 2nd day being one where practical experience is an option with role related exercises and hands on feedback from trainers. However information provided on the day was excellent.

Very interesting course - enjoyed it!

I found the course informative and it has given me a few tips and suggestions that I will use from now on.

Very good course to help me in my role as a customs officer. Will very much help if I come across aggressive behaviour and it gives me the tools to deal with it which keeps me safe.

Very satisfied with course and very relevant to my job, will definitely be able use a lot of the material used to address conflict.

I think this course could be extended into a longer 2 day course. With 2nd day being interactive and immersive. Some very valuable practical information provided. This was not your typical death by slide show training. It was factual and work related. should be a must attend for everyone.

Very well presented Interesting

Very enjoyable course, learned a lot and will take away valuable tools that will help me in my daily duties as a customs officer.

Thank you Thom for a terrific day of sharing, learning and reflection. Safe journey home!

The course was very informative and interesting especially the human behaviour elements. The break out rooms were a good idea allowing to interact with and hear from the other attendees who were in different sectors.