Conflict Management and De-Escalation Skills Reviews

Excellent workshop

I feel more confident in having to deal with conflict if it should arise.

Excellent days training and great insight.

Excellent course

Excellent trainer

Very good and useful information

Very informative

Overall very good

Would be interested in more role play scenarios facilitiated by Thom as either a customer or vice versa.

Have completed this course only a few weeks ago but found this much better, engaging, interesting. Trainer was good, had a great way of presenting and trying to start discussion without being forceful. Breakout rooms were helpful also