Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 81–90 of 285 reviews (5 star)

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Excellent

Niall O · 09 Oct 2025
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The tools I learned in this course are immensely helpful.

Seán O · 07 Oct 2025
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Really enjoyable. Sometimes this type of training can be very boring. A great trainer.

Eibhlin M · 07 Oct 2025
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Tom was very patient and explained everything very well

Zara R · 07 Oct 2025
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Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

Shannon R · 06 Oct 2025
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Excellent

Liam B · 17 Sep 2025
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Some excellent systems that will be used in my work.

Killian B · 16 Sep 2025
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This is a really useful course and the skills learned will be very useful in work life but also in private lofe

Katie G · 16 Sep 2025
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Really good course that I will be able to use all the new information and skills in my day to day job working with the public

Sarah K · 18 Jun 2025
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Overall I really enjoyed this course and would defiantly recommend it to all coworkers.

Alannah M · 18 Jun 2025
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